A problem has come up with the working conditions at the call center in Bangalore, which leads to an uncomfortable conversation with CEO Jacob Zielinski
A problem has come up with the working conditions at the call center in Bangalore, which leads to an uncomfortable conversation with CEO Jacob Zielinski. In your response to the CEO, consider how employees’ motivation could be improved through changes in leadership style.
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Transcript
CEO: Thanks for meeting with me, and sorry about the time difference. Here in Banglore, an issue has come up that I need to discuss with you.
I was called here to Bangalore due to a very unfortunate incident. One of our workers had a breakdown during the work day and had to be hospitalized. In the hospital, he told the doctor that he works 45 hours a week and is barely able to support his wife, children, and in-laws. The doctor reported this and somehow the media got a hold of the story. We are now being accused of overworking and underpaying our employees in Bangalore.
Under India’s Factories Act, 1948, adults (over 18 years old) cannot work for more than 48 hours a week or more than 9 hours in a day. We thought we were being generous in establishing a 45-hour work week! And is it really our fault if our employee feels he has to support his extended family?
I need an action plan for addressing this with the media and then to determine what kind of policies we can put in place to respond ethically and responsibly without overburdening the organization financially.
I know this is really last-minute, but can you please write up a brief for me by tomorrow morning?
Take time to reflect on your meeting with the CEO and his attitude toward employees’ well-being. How do you feel about his approach?
In your brief, include the following:
a description of the relationship between leadership, motivation, and retention
recommendations for a plan of action that addresses accountability to stakeholders as well as employee well-being and motivation
For this assignment, as always, of course, there’s the title page, the Introduction section, (topical headers for various topics), the Conclusions section header and then one for Recommendations and References.
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