Business Question
Assignment Title: Develop Plans to Assist a Struggling Organization Books and Resources • • • • • Wu, Y. L., Shao, B., Newman, A., & Schwarz, G. (2021). Crisis leadership: A review and future research agenda. The Leadership Quarterly, 32(6), 1-9. https://go.openathens.net/redirector/nu.edu?url=https%3A%2F%2Fwww.sciencedirect.com%2 Fscience%2Farticle%2Fpii%2FS1048984321000230 Saputra, F., & Mahaputra, M. R. (2022). Effect of job satisfaction, employee loyalty and employee commitment on leadership style (human resource literature study). Dinasti International Journal of Management Science, 3(4), 762-772. Aali, S. I. (2020). The role of organizational leadership in customer loyalty through managing conflict between employees and customers. International Journal of Organizational Leadership, 8(3),1-16. https://www.proquest.com/scholarly-journals/role-organizational-leadershipcustomer-loyalty/docview/2567770290/se-2?accountid=25320 Yang Cheng, & Fisk, A. (2022). Toward a contingency theory of relating management: Exploring organization-public relationships (OPRs) in conflicts. Negotiation & Conflict Management Research, 15(1), 32–51. https://search.ebscohost.com/login.aspx?direct=true&AuthType=sso&db=bth&AN=158530263 &site=eds-live&scope=site&custid=natuniv Gradinaru, C., Toma, S., Catana, S., & Andrisán, G. (2020). A view on Transformational leadership: The case of Jeff Bezos. Manager, (31), 93-100. https://www.proquest.com/scholarly-journals/view-on-transformational-leadership-casejeff/docview/2511381485/se-2?accountid=25320 Instructions Background For this assignment, you will complete a case study. Review the following scenario to get started: Right in the middle of the busy time of year, XYZ Corporation was suddenly struck by an allencompassing technology failure. Its main website and internal systems went off-line for over 24 hours, causing an entire shutdown of production. Over the course of the next several days, leadership directed employees to attempt to resume fulfilling orders in addition to responding to customer complaints. Unfortunately, the volume of work and number of customer complaints overwhelmed staff, leaving numerous orders unfulfilled and complaints ignored. Ideally, the organization needed to respond to each customer in a timelier manner and effectively deploy service recovery. Employees are beginning to lose trust in leaderships’ decision and were facing burn-out from working many extra hours. Instructions Given the current situation, acting as the CEO of XYZ Corporation, how would you proceed in restoring a productive organization? Explain how you would improve employee morale, while still motivating employees to catch up on work that is behind schedule. Help your employees compose responses to the various customer complaints and indicate how you would communicate with those customers. Include anything else you feel is important as the CEO in your response. Be sure to relate theories and strategies leading to certain best practices that leaders of successful organizations utilize to improve a struggling environment. References: Include 5 scholarly resources. Length: This assignment must be 4-6 pages (excluding the title and reference page). Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards where appropriate. Notes: Paper must be in academic format. Assignment will be submitted via Turnitin.
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
