MGT 424 SEU Mercantile Quality Internal and External Questions
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Get it written →1. How does Mercantile view quality? Explain the roles of people and information technology in achieving quality in the Mercantile organization.
2. Compare the importance of “internal quality” (what the company sees) and “external
quality” (what the customer sees). Do they conflict? What is needed to ensure that they
are consistent?
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