Patients in the emergency department are experiencing higher than normal average length of stay (>4hrs) and a number of patients
Patients in the emergency department are experiencing higher than normal average length of stay (>4hrs) and a number of patients are leaving without being seen. Using the Quality Improvement process, discuss some specific ways that this issue can be addressed. Discuss quality assurance (what it is, what it does) and give an example of QA. Discuss the terms culture of safety, root-cause analysis, sentinel event, and near miss. Discuss how the following measures reduce risk (improve safety) and increase the quality of care provided: Surgical “time out” Teach-back SBAR
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