BY DAY 5 Respond to two or more of your colleagues’ posts in one or more of the following ways: Expand on the perspectives shared by your colleague, providing an alternative

William Edward Justice

WMBA 6030

Week 8 Discussion

The Pros and Cons of Process-Oriented Culture

            Process-oriented is the focus on the process itself. Businesses can focus on outcomes, and customer satisfaction and activities like inventory management or order processing are also at the center—businesses that are process-oriented focus on how management and team employees do things rather than what they do. Function-oriented has more of a business structure. Staff members are grouped by hierarchy with a management system. This process focuses on production, marketing, and sales.

             The organization that I want to use is the one that I currently work at. In my department, the culture is process-oriented. This process follows a pattern of steps that leads to desired outcomes and constantly improving your methods based on feedback and learning. I believe that this embodies the kitchen well because the chefs in the kitchen follow the steps to a recipe and good chefs always want to learn, gain feedback from customers and staff, and learn to better their skills.

            An example of how the restaurant has a process-oriented culture is hosting a brunch on Sundays. The menu has some items that follow specific steps of preparation and three chef-choice items that are completely random. The kitchen can use these items to gain feedback from customers. This will provide opportunities for the chefs to try out new dishes and see what the customers like and don’t like. “A process-oriented approach strives to move and make improvements. It motivates followers to fight to look for achieving results by following a pattern, and when properly documented means that the work is replicable and not dependent on historical knowledge” (Manuel T. Reiner, March 13, 2023).

          I believe that there needs to be a balance between process and function orientation for a business to be successful. The process leads to desired outcomes and constantly improving methods based on feedback and learning. Function-oriented involves production, marketing, and sales. It retrieves data input, processes it, and returns an output.

          The pros of a process-oriented culture are that it can improve efficiency, enhance creativity, and scale work in an orderly manner. The cons of this culture are managing complexity, dealing with uncertainty, poor performance, and the need for collaboration and knowledge sharing.

          A function-oriented culture would benefit my organization by assisting in production, marketing, and sales. This process can help the kitchen department to focus on their department and good customer service with food and customer service.

Tayla Stone

Process-Oriented or Function-Oriented Culture

The hospital organization that I currently work for was originally structured with a functional-oriented approach but has adapted towards a more process-oriented culture over time. According to Van Wijngaarden et al. (2023), a functional design is one in which individuals with similar expertise or knowledge are sectioned into their own organizational departments. When the organization I work for was first established, and for many decades after, it was done so with a similar approach in which each department was built and focused on its own medical specialties. When a patient had a need for another ailment, they would be transferred to a different department. Yet, as time has progressed, the hospital organization has been shaped into a culture that encourages multi-disciplinary departments that offer multiple medical specialties. This approach relates heavily with a process-oriented culture as it has been built around the patient’s needs.

According to Carlson (2016), being process-oriented means addressing several aspects to a design problem at once, rather than sequentially, as well as when to change and when to not force solutions to old problems, onto new problems. In the hospital organization’s instance, the passing of time began to reveal a new rising problem of increased multi-morbidity cases. The rise in this issue was then met with new solutions such as limiting interdependencies between departments by building robust teams capable of meeting all the needs of specific patient groups. Through this decision and continuous regular changes, the hospital is able to address multiple chronic diseases at once and devise various new solutions with the help of their vastly constructed teams.

Promoting a Process-Oriented Culture

I believe there should be a push for a process-oriented culture due to its ability to cultivate greater efficiencies across organizations in today’s changing economy and society. According to Kohlbacher and Reijers (2013), process-oriented cultures can strengthen companies by ensuring employees stay up to date and simplify or accelerate workflow. This is because process-oriented cultures ensure continuous monitoring and tracking of business processes that allow the organization to immediately deal with problems or challenges when they arise with comprehensive solutions. In many fields, there is a consistent demand for change and need for optimization to remain competitive and successful in its market while minimizing risks and preventing errors.

Through the utilization of a process-oriented approach, organizations can define goals, measure and monitor results and adapt to changes through a cyclical process that allows for continuous security (Kohlbacher & Reijers, 2013). In conjunction with process improvements and addressing issues that may arise, communication also increases in process-oriented cultures as every team member in the organization is aware of the process standards and can then work efficiently to solve problems faster. Conversely, with structured processes that accompany process-oriented cultures, there can be a disadvantage in the minimization of shared innovation or creativity. Due to the comprehensive design and effect the processes have on the entirety of the organization, a change in design may also require more time to devise and fully implement as the change is likely to affect everyone.  

In the video created by BPMOGmbH (2021), there are a variety of ways in which one might indicate that process-oriented culture is superior to a functional-oriented culture. However, functional-oriented culture has been useful in the design of specialized departments in y current organization as it established itself over the years. By utilizing methods such as grouping professionals based on specialization can increase departmental competence that helps minimize mistakes and creates clarity in relation to what needs improved and what doesn’t. Having specified functions based on expertise can then lead to detailed notification of opportunities for improvement within the department for which the professional belongs. In addition to the clarity received from such specified functioning, operations are more liable to run quicker. According to Awa (2016), this is because the ones addressing the issues or events are experts and can then solve the issue more efficiently than those who are not. This benefits the multi-institutional hospital organization I work for in their specialty clinics where time and accuracy are pertinent for those in need of specified care.

Collepals.com Plagiarism Free Papers

Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.

Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS

Why Hire Collepals.com writers to do your paper?

Quality- We are experienced and have access to ample research materials.

We write plagiarism Free Content

Confidential- We never share or sell your personal information to third parties.

Support-Chat with us today! We are always waiting to answer all your questions.