Task 1.1:How continuous Improvement can build competitive edge? Assessment type: Discussion forum Description: : Forum discussion about anarticle reading. Two posts are required: one answering the question: Why ccontinuous improvement is an ongoing effort to improve all elements of an organization ? and one reply to one of your classmates. How continuous improvement can build a competitive edge (mckinsey.com)

Assessment Brief 1

 

Academic year 2023/24, SPRING

 

Course BBA 323 TOTAL QUALITY MANAGEMENT (3 ECTS)

 

Instructor ALEJANDRO BOUTIN /ANTONIA KOMPROGLOU

 

Participation in all assessment activities stated in this document is required. An overall course total of 70 points is required to pass the course. Due dates and times are always in Geneva time.

 

Assessment 1

 

Details Due date and time

 

Weight of course total

 

Task 1.1:How continuous Improvement can build competitive edge? Assessment type: Discussion forum Description: : Forum discussion about anarticle reading. Two posts are required: one answering the question: Why ccontinuous improvement is an ongoing effort to improve all elements of an organization ? and one reply to one of your classmates. How continuous improvement can build a competitive edge (mckinsey.com)

 

06 Feb. 24 23:59

 

5 %

 

Task 1.2: The importance of Quality Management in Business Assessment type: Case Study Assignment Description: After reading the document, please answer to the following question and justify with a critical thinking approach https://www.businessbasics.com.au/the-importance-of-quality- management-to-growing-businesses/

 

26 Feb. 24 23:59

 

20 %

 

Task 1.3: CREATING A CULTURE OF QUALITY Assessment type: Case Study Assignment Description: After reading the document, please answer to the following question and justify with a critical thinking approach https://hbr.org/2014/04/creating-a-culture-of-quality

 

18 Mar. 24 23:59

 

25 %

 

https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-organization-blog/how-continuous-improvement-can-build-a-competitive-edge

https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-organization-blog/how-continuous-improvement-can-build-a-competitive-edge

https://hbr.org/2014/04/creating-a-culture-of-quality

Assessment Brief 1

 

Academic year 2023/24, SPRING

 

Course BBA 323 TOTAL QUALITY MANAGEMENT (3 ECTS)

 

Instructor ALEJANDRO BOUTIN /ANTONIA KOMPROGLOU

 

Participation in all assessment activities stated in this document is required. An overall course total of 70 points is required to pass the course. Due dates and times are always in Geneva time.

 

ASSESSMENT CRITERIA Content knowledge explained with a critical thinking approach. Main task

 

INSTRUCTIONS Case Analysis 1.2 THE IMPORTANCE OF QUALITY MANAGEMENT IN BUSINESS

 

After reading the document, please answer to the following question and justify with a critical thinking

 

approach.

 

1. ) A solid foundation to lay before you begin actively growing the business is implementing a quality

 

management system. This system has several benefits for businesses please explain

 

2.-) How in your opinion can you meet and exceed customer expectations?

 

Case Analysis 1.3 CREATING A CULTURE OF QUALITY

 

After reading the document please answer to the following question and justify with a critical thinking

 

approach

 

1. ) We define a “true culture of quality” as an environment in which employees not only follow quality

 

guidelines but also consistently see others taking quality-focused actions, hear others talking about quality,

 

and feel quality all around them. How will you apply that? Please explain and justify

 

FORMAT

 

For both cases your submission must meet the following formatting requirements:

 

• Wordcount: 2.500 / each

 

• The presentation may be structured according to the above referred structure and should include cover page, table of content, introduction, well explained and commented points using critical thinking approach (why, what & how), bibliography and appendix

 

• Cover, Table of Contents, References and Appendix are excluded of the total wordcount.

 

• Font: Arial 12,5 pts.

 

• Text alignment: Justified.

 

Assessment Brief 1

 

Academic year 2023/24, SPRING

 

Course BBA 323 TOTAL QUALITY MANAGEMENT (3 ECTS)

 

Instructor ALEJANDRO BOUTIN /ANTONIA KOMPROGLOU

 

Participation in all assessment activities stated in this document is required. An overall course total of 70 points is required to pass the course. Due dates and times are always in Geneva time.

 

All refencing and citations require Harvard referencing style.

 

LEARNING OUTCOMES Understand: • Foundations of Quality, Service Quality concepts and dimensions • TQM, TQM & Strategic planning

 

ADDITIONAL INFORMATION Content knowledge explained with a critical thinking approach

 

Assessment criteria

Instructions

Format

Learning outcomes

ADDITIONAL INFORMATION