Social Problems in Cartoon Art

Appendix D: Summary of Responses to “Most Important Issues” Facing the City

Page 2 Appendix D: Summary of Responses to “Most Importan

Citywide Customer Survey Results

Appendix D: Summary of Responses to “Most Important Issues” Facing the City Page 1

Open-Ended Responses The NYC Feedback Citywide Customer Survey provided residents the opportunity to identify what they, the resident, felt were the three most important issues facing New York City. Responses were analyzed using an emergent approach where themes were identified by analyzing the data. As themes were identified they were then provided a “code” or a value that represented that theme. For example, a large proportion of responses revolved around the theme of “housing issues” – these included responses such as “affordability,” “availability” and even the general statement of “housing.” All responses that related to the theme of “housing” received the same code. These codes were then analyzed to determine which theme represented the highest percent of the respondents. On the following page is a list of all the identified themes, and the percent of respondents who identified each as one of the top three issues facing New York City. A complete list of all verbatim responses received is contained in a separate database.

Page 2 Appendix D: Summary of Responses to “Most Important Issues” Facing the City

Short Code Description Long Code Description

Percent of All Respondents

Percent of Respondents

Naming at Least One Issue

Housing Issues Housing Issues (affordability, availability, cost, etc.) 25% 29%

Education Education (quality, availability, condition, funding, policy) 20% 22%

Mass Transit Issues Mass Transit Issues (service, maintenance, modernization, affordability, anything related to MTA and transit)

19% 21%

Crime Crime (drugs, gangs, financial and petty crime) 18% 21%

Cost of living Cost of living ( cost of living general, essential services, gas and oil, affordability of living in city, income divide, losing middle class)

14% 15%

Jobs Jobs (unemployment, low wages, raise minimum wage) 13% 15%

Public Safety Public Safety (emergency preparedness, emergency services (fire, EMS), security, safety general)

10% 12%

Healthcare Healthcare (improve access, quality, cost, availability, hospitals, insurance, Medicaid)

9% 10%

Economic Condition and Development

Economic Condition and Development (economy, small and large businesses, support for businesses, recession)

9% 10%

Traffic Congestion Traffic Congestion 8% 9%

Taxes Taxes (tax burden, increasing taxes including property taxes) 8% 9%

Human/Social Services

Human/Social Services (services and programs, welfare, seniors, youth, families, childcare, domestic violence programs, HUD programs)

7% 7%

Cleanliness of City Cleanliness of City (streets, subways, litter, sidewalks) 6% 7%

Homeless Homeless (shelter and housing, services, panhandling and begging) 5% 6%

Pollution Pollution (pollution general, environmental affects of pollution – clean air, clean water) 5% 5%

Noise Pollution Noise Pollution 4% 5%

Overdevelopment Overdevelopment (overpopulation, maintaining neighborhood culture and family businesses, impact of gentrification)

4% 5%

City Streets City Streets (condition and maintenance of streets, lighting, snow removal) 4% 4%

Police Community Relations Police Community Relations (police response and conduct) 3% 4%

Sanitation Facilities and Services

Sanitation Facilities and Services (collection, garbage waste management, recycling services) 3% 4%

Citywide Customer Survey Results

Appendix D: Summary of Responses to “Most Important Issues” Facing the City Page 3

Short Code Description Long Code Description

Percent of All Respondents

Percent of Respondents

Naming at Least One Issue

City Services General City Services General (customer service, employees, maintain and improve current services, service distribution and equality across the boroughs)

3% 3%

Infrastructure Infrastructure (aging infrastructure, power utility, power supply, storm drains, maintenance)

3% 3%

Environmental Issues Environmental Issues (green policy, recycling programs, climate change, environment general) 3% 3%

Parking Parking (enforcement, availability, cost) 2% 3%

City Budget Issues City Budget Issues (City budget and spending practices, finances) 2% 3%

Homeland Security Homeland Security (safety from terrorism, 9/11 focus, or primarily focus on terrorism)

2% 3%

Animal and Pest Control Animal and Pest Control (dog ordinances, rats, insects) 2% 3%

Law Enforcement Law Enforcement (traffic enforcement, police and law enforcement general, increase of police presence) 2% 3%

Quality of Community Quality of Community (quality of life overall, community development) 2% 2%

Food security Food security (cost, availability, food safety) 2% 2%

Immigration Opposition

Immigration Opposition (illegal immigration, quantity of immigration, negative impact on services, use of English as primary language)

2% 2%

Governance/Public Trust

Governance/Public Trust (dissatisfaction, mistrust, political misconduct, corruption, the interest of private corporations over public interests)

1% 2%

Outdoor Aesthetics and Recreation Opportunities

Outdoor Aesthetics and Recreation Opportunities (beautification, landscaping, green space, trees, parks, playgrounds, recreation)

1% 2%

Zoning and Code Enforcement

Zoning and Code Enforcement (building regulations, construction oversight (safety- cranes, scaffolding), enforcement of building codes)

1% 2%

Civil Rights and Race Issue

Civil Rights and Race Issue (equality, race relations, tolerance (non-police related))

1% 1%

Poverty Poverty 1% 1%

Page 4 Appendix D: Summary of Responses to “Most Important Issues” Facing the City

Short Code Description Long Code Description

Percent of All Respondents

Percent of Respondents

Naming at Least One Issue

Pedestrian and Bicycle Friendly Development

Pedestrian and Bicycle Friendly Development (bike lanes, sidewalks, safety for alternative transportation)

1% 1%

Gun Control Gun Control 1% 1%

Reduction of Human Services

Reduction of Human Services (welfare reform, elimination or reduction of social programs, cracking down of subsidy fraud)

0% 1%

Pay Increase for Public Servants Pay Increase for Public Servants (police, fire, teachers, etc.) 0% 1%

Support for Culture and the Arts Support for Culture and the Arts (including art education) 0% 0%

Immigration Support Immigration Support (help for immigrants, bilingual services, integration of immigrants) 0% 0%

Praise for NYC Employees and Services Praise for NYC Employees and Services

0% 0%

Unintelligible Unintelligible 0% 1%

Nothing Nothing 0% 0%

Don’t Know Don’t Know 0% 0%

Other Other 6% 7%

No issues named 13% —