The organization you work for is expanding and acquiring an international business, increasing the total employee population from 500 to 10,000

The organization you work for is expanding and acquiring an international business, increasing the total employee population from 500 to 10,000. Employees are located in multiple states and countries across the world. You are tasked with creating a guidebook that details the importance of social justice, cultural awareness, and communication strategies in the workplace setting. Your guidebook will begin by introducing the concepts of social justice in relation to the workplace setting. Then, it will describe how having an awareness of culture and diversity can positively impact communication and collaboration in the workplace. Finally, it will model how to navigate one of the following conflicts by applying interpersonal communication strategies and restorative practices. Your guidebook will be given to all employees after they receive diversity training.

Conflict – Poor communication that resulted in a mistake

Your team is responsible for managing different client accounts. One day, you receive a request from a client to make changes to their website, but you are already working on several other projects and don’t have the bandwidth to handle it. Without consulting with other team members, who are also experienced in website design, you assign the task to a junior employee of the recently acquired international business. The employee makes a mistake in the coding, which causes the website to crash and results in a loss of revenue for the client. When your other team members find out about the mistake, they are upset that you didn’t consult them about the task and feel that you should have known better than to assign it to a junior employee. You, on the other hand, feel that your other team members should have stepped in to help if they knew you were too busy to handle the task.