BSBCMM511 Communicate with Influence
About the Trainer and Assessor Guide
This Trainer and Assessor Guide has been designed to provide information about how the assessments will be conducted in this unit of competency to assess the skills and knowledge of students undertaking a face to face mode of study. It will also ensure that the assessment process is fair, flexible, valid and reliable and evidence collected meets the rules of evidence which includes authenticity, validity, sufficiency and currency.
This guide must be read in conjunction with the Student Assessment Booklet for assessment instructions.
Please read all the information in this Trainer and Assessor Guide before conducting any assessment for this unit.
PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency.
It also explains the record-keeping requirements, plagiarism, reasonable adjustments, assessment appeals and other instructions necessary for the assessor to assist them to conduct an accurate assessment, including:
Purpose of the assessment
Conditions, context, required resources and location of the assessment
Assessment criteria
Assessment tasks
Outline of evidence to be collected
Evidence criteria used to judge the quality of performance
Administration, recording and reporting the requirements, including special adjustments, appeals, reasonable adjustments and assessor intervention.
PART 2: Assessment tasks and marking guides (model answers for tasks): This section contains assessment task information to successfully administer the assessment and the marking guides to make a valid judgment about whether competency has been achieved or not.
In each assessment task, the assessor will find the following information, which may include but is not limited to :
Task instructions
Role play/practical demonstration/scenario information
Information on resources required, where applicable (e.g. equipment, setting up the simulation environment)
Marking guide
Assessment feedback sheet
Appendix 1 – Resources required for the unit.
Assessment Information
The following section within the document specifies and provides information regarding the assessments that the students will complete for this unit of competency.
You will find all the necessary information to complete the assessment tasks, such as:
Purpose of the assessment
Context and Conditions for the assessment
The resources required
Performance evidence
Knowledge Evidence
Brief description of the assessment tasks to be conducted
Purpose of the Assessment
The purpose of the assessment is to determine competency in the unit BSBCMM511 – Communicate with Influence.
Context and Conditions for Assessment
To comply with the assessment conditions of this unit:
You must demonstrate adequate skills and knowledge evidence by providing a satisfactory outcome for each assessment task. You will be marked against the recommended model answers in the Trainer and Assessor guide.
You will have access to suitable facilities, equipment and resources, including template documentation, e.g. e.g. minute meeting template, delivery plan, communication policy, etc. to undertake the assessment tasks for this unit of competency.
ASOC will conduct the practical assessment for this unit in its classroom located at Level 4, 123 Lonsdale Street, Melbourne, VIC 3000.
Knowledge assessment for this unit will be conducted at the ASOC classroom at the location identified on the timetable.
All ASOC Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Resources Required
In addition to the resources specified below, you will be required to have access to task resource requirements specified before each task:
Computers with access to the internet and MS Office Applications, including MS Word, Adobe Acrobat Reader and working web browser.
ASOC learner’s resource for BSBCMM511 – Communicate with Influence.
Access to ASOC simulated business environment.
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
Participate in and lead at least two meetings
Prepare and make a presentation to two different groups.
In the course of the above, the candidate must
Communicate with key stakeholders to position the business to best effect including:
Listening actively
Understanding information needs of others
Adapting communication to suit the audience
Identifying suitable platform for presentations
Presenting reliable information
Designing the presentation to meet the needs of the audience
Answering questions clearly and concisely.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
Industry, media and government organisations, events and communication channels that are relevant to the organisation
Cross-cultural communication
Techniques for negotiation, mediation, conflict resolution and incident de-escalation
Structured and inclusive meeting procedures
Organisational policies and procedures relevant to:
Presenting and negotiating
Leading and participating in meetings
Making presentations communication tone, structure, style and impact on others
Relevant organisational policies and procedures on confidentiality of information.
Assessment Tasks
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit.
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