Stakeholders and Sustainable Quality Care
HCA 827 Topic 7 Benchmark – Stakeholders and Sustainable Quality Care
Stakeholder feedback comes from a variety of sources in the contemporary, connected world including patient and employee perspectives as well as the views of community and government. There is a trend toward including patients on committees and boards, and the garnering of positive feedback is a primary component in pay-for-performance programs that utilize patient satisfaction data to distribute incentives to employees. In this assignment, you will describe what you believe the current academic research indicates is the ideal feedback group for a health care organization.
General Requirements:
Use the following information to ensure successful completion of the assignment:
- This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
- Doctoral learners are required to use APA style for their writing assignments. The APA Style Guide is located in the Student Success Center.
- This assignment requires that at least two additional scholarly research sources related to this topic, and at least one in-text citation from each source be included.
- You are required to submit this assignment to LopesWrite. Please refer to the directions in the Student Success Center.
Directions:
Write a paper (1,000-1,250 words) that describes what you believe the research indicates is the ideal stakeholder feedback group for a health care organization. Include the following in your paper:
- A brief description of the organizational setting and leadership structure.
- A description of the group’s size, structure, and composition. How many members will be in the group? How will the group be structured? To whom will the group report? What types of members will be sought?
- A rationale for the composition of the group. Why is each type of member included? How do inter-professional teaming and collaboration contribute to the composition of the group? (Benchmarks 12.4: Evaluate approaches to inter-professional teaming and collaboration.)
- A discussion of how the group will promote sustainability and quality care in the organization. (Benchmarks 12.5: Integrate sustainability with the requirements for quality care.)
ADDITIONAL DETAILS
Stakeholders and Sustainable Quality Care
Introduction
The purpose of a stakeholder is to represent the interests of different groups that are affected by a company’s actions. Stakeholders can be financial (the company’s investors), legal (the government or other regulatory bodies), or social (e.g., customers). Stakeholders also include employees and their families who may have concerns about how their work affects the organization as well as volunteers who are involved in programs supported by an organization.
Patients and families
Patients and families are the most important stakeholders in healthcare. They play a central role in determining how well your organization provides quality care, and they can help shape its future direction.
Your patients want to be involved in decisions about their care, including choosing which treatments or therapies you offer or whether to participate in clinical trials. If you don’t let them do this, it’s likely that some of them will look elsewhere for services—and if those services are not accessible because they’re too expensive or unavailable elsewhere (for example, if there aren’t enough providers), then patients will have no choice but to seek out those options elsewhere. This means less business for you!
Patients also have a right to receive adequate information about all aspects of their treatment plan so that they understand what’s going on with their body at any given time; this includes details about medications used during treatment as well as side effects associated with those medications (including potential interactions).
Physicians, nurses and other healthcare providers
Physicians, nurses and other healthcare providers are a major stakeholder in the quality of health care. They have a responsibility to deliver high-quality care to their patients. They also have an obligation to participate in the improvement of quality and safety through research, education, training and community involvement.
It is essential that all stakeholders work together toward achieving seamless patient flow from one stage of care (such as an emergency department) into another stage of care (such as intensive care unit).
Health plans/managed-care organizations
Health plans and managed-care organizations are also stakeholders. They are concerned with the cost of healthcare, as well as its quality, access and outcomes. They can help improve these areas by working with providers to create cost-effective strategies for delivering care in a way that promotes sustainable quality.
Health plans and managed-care organizations have an important role to play in ensuring patients receive the right care in the right setting at an affordable price—and these collaborations may be more effective than traditional practice patterns or government regulations alone when it comes to improving patient outcomes across all disciplines within healthcare settings
Government/public agencies
The government/public agencies are responsible for ensuring the quality of care. They should work with stakeholder groups to ensure quality care, and they can use their authority to enforce standards.
The government/public agencies have an important role in ensuring that all stakeholders are represented at every stage of decision-making on quality issues.
Nonprofit organizations
Nonprofit organizations are a major source of funding for health services. They may be privately owned and operated, or they could be part of a multi-stakeholder network that includes government agencies and/or businesses.
Nonprofit organizations support many aspects of the healthcare system, including:
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Providing access to quality care (e.g., by providing grants)
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Providing training opportunities (e.g., through scholarships)
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Offering research opportunities (e.g., through conferences)
Consumer groups
Consumer groups are organizations that represent the interests of patients or consumers. They can be patient advocacy groups, disease-specific groups and general consumer groups. The “consumer” in their name reflects their role as advocates for those who require health care services.
Consumer health organizations have been around for decades; however, they were not initially recognized as having a place in quality improvement efforts until recently when stakeholders realized that it was important to include them in discussions about how to improve quality of care delivery systemwide.
Employers
Employers are a key stakeholder in quality care. They can help improve quality of care by providing incentives to employees (like cash bonuses), health insurance benefits, and hiring and retaining the best employees.
Employers have an important role to play in improving patient outcomes through better management practices, including:
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Providing training on how to manage risk factors such as infection control;
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Evaluating staff performance every six months;
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Conducting regular audits on all aspects of hospital operations; and
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Enforcing protocols related to adverse events or near misses that could lead to lawsuits against hospitals or healthcare organizations
Health professions students
It is important that students are taught about quality care and how to provide it. Students need to be taught the basics of healthcare, including:
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How to prevent disease and illness through healthy living habits and active lifestyles
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How to identify signs of illness in themselves or others, including symptoms like fever, nausea or fatigue. If you see someone who may have an issue with their health or feel unwell yourself, ask them if they need help from a health professional! By doing so you can ensure that your loved ones receive proper treatment for any concerns they may have had before contacting you about them later on down the line when things get worse (hopefully).
Volunteers in health-related activities
Volunteers in health-related activities are an important part of the healthcare system. They can be found in many different areas of healthcare, providing support to patients and their families, helping with research or education, or providing services such as transportation for patients who need it.
Volunteers are often motivated by a desire to help others and make a difference in their communities.
Takeaway:
As a project manager, you’re responsible for engaging with stakeholders and making sure their needs are met. You need to understand the role of stakeholders and their needs, as well as who should participate in your project. This can be difficult if you don’t know what these people are trying to achieve or how they interact with others like themselves. You also need to know when it’s best for them to participate in your project or not.
Conclusion
This is a great time to be an advocate for your patients and the patients of others. We have the opportunity to learn from each other and work together toward a common goal: quality care for all.
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