Approaches to reduce staff anxiety and improve staff opinions in health care
HCA 827 Topic 6 DQ 1
Stakeholder feedback comes from a variety of sources in the contemporary, connected world including patient and employee perspectives as well as the views of community and government. As a health care leader, what research-based approach would you take to reduce staff anxiety and improve staff opinions with regard to the use of patient satisfaction questions as a tool for organizational decision making? Why would you take this approach?
ADDITIONAL DETAILS
Approaches to reduce staff anxiety and improve staff opinions in health care
Introduction
Nurses are often the first line of defense for patients. They provide the care, support and compassion that many people need to get through their day-to-day lives. But nurses also face a great deal of stress and anxiety in their work. This can be caused by a number of factors including interpersonal relationships among nurses or even organizational issues like burnout or emotional exhaustion. In this post we will discuss some of these approaches so you can learn how to reduce your own anxiety levels as well!
The role of the nurse is complicated.
As a nurse, you are responsible for the care of patients. You must work with different people, including doctors and patients as well as their families. You have to follow complex procedures and protocols in order to provide safe care. You also deal with uncertainty—whether it’s knowing what your next shift will be or if there will be another incident at work that keeps you up at night worrying about how things will turn out (or if they already have).
Nurses are constantly dealing with stressors like these because they don’t know what their next shift will look like or how many hours they can expect on their next day off from work.
Interpersonal relationships among nurses
Interpersonal relationships are the most important aspect of nursing. Nurses need to have a close relationship with their patients, and it’s important that they feel comfortable asking questions or expressing their own needs. This can be achieved through good communication skills, which include listening and respecting others’ emotions while maintaining professionalism.
In order to improve interpersonal relationships in your department, start by establishing rapport with each nurse on staff. You may want to initiate conversations about favorite movies or music; this will allow you all an opportunity for bonding over shared interests without making anyone feel excluded from those discussions (unless they don’t share).
Stress due to organizational factors
Stress due to organizational factors is a major cause of stress in the workplace. The following are some of the ways that staff can experience stress at work:
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Pressure from management
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Lack of support from colleagues and/or managers
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A lack of recognition for their efforts or achievements
Anxiety and emotional stress
Anxiety and stress are two different feelings. Anxiety is a feeling of worry, apprehension or uneasiness; whereas stress is a feeling of pressure or tension.
Anxiety can be caused by external factors such as work, family obligations, financial pressures and other social issues. Stress may also be caused by these external factors but it is generally seen as an internal response to these circumstances rather than something we choose to experience ourselves.
Burnout, stress or anxiety?
Burnout, stress or anxiety?
Burnout is a syndrome of emotional exhaustion, depersonalization and reduced personal accomplishment. It occurs when an individual has been working at their current job too long without taking time out for rest and renewal. When you’re burned out on your job, it can be hard to focus on anything else because of how much work comes at once. It’s important to recognize that burnout isn’t just the result of being overworked—it’s also caused by stressors outside work (such as family responsibilities). In fact, some studies suggest that up to 75% of nurses experience some form of burnout during their careers!
Burnout also affects other professions besides nursing; however there are certain conditions which may contribute more than others depending on each individual’s personality traits as well as physical health issues such as insomnia or depression which may lead them towards these negative outcomes sooner than later if left untreated:
Learning from emotional exhaustion and burnout in nursing
Emotional exhaustion is a state of physical, emotional and mental fatigue. It can be caused by stress and anxiety, which in turn leads to other issues such as burnout or depression. When you are emotional exhausted, you may experience a lack of energy, motivation and enthusiasm for your job which can affect how well you perform at work. This negative impact on health care workers’ overall wellbeing can be addressed through various interventions including:
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Reducing patient load so that there are fewer patients for nurses to care for
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Creating policies that recognize the importance of restorative sleep so that staff members have adequate time off (i.e., weekends off)
Nurses have many sources of anxiety but there are ways to improve their experience.
Nurses are the backbone of health care. They are under pressure to deliver high quality care and work in a stressful environment. Nurses need to feel valued and respected, which is why it’s important to create an environment where they can thrive, rather than one that promotes anxiety.
Nurses have many sources of anxiety including:
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Pressure from patients or clients
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Increased workload due to increased patient numbers, new technology or changes made by management (e.g., increasing focus on safety)
Conclusion
Nurses are not the easiest people to work with and they can be prone to anxiety. But there are ways to reduce this stress and improve your staff’s experience at work. Take a look at what you can do right now, both personally and professionally, so that when your nurse walks into the room next week, they will have less on their mind than what could happen if they don’t take any action or seek help immediately.
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