NURS 8302 week 5 discussion: MEASUREMENT SYSTEMS AND METHODS
MEASUREMENT SYSTEMS AND METHODS
You are a DNP-prepared nurse working at a hospital focused on improving patient satisfaction.
After receiving care at your hospital, patients are provided a scorecard to survey their patient
experience. The patient surveys range in questions from wait time to effectiveness of care, and
these surveys provide your hospital with a scorecard indicating how the hospital is performing
against these metrics. Upon reviewing the scorecards, you are able to highlight areas of
improvement and areas of success, however, you find the responses are often difficult to analyze,
as there are a wide range of responses, and there are many variables.The process of
constructing a balanced scorecard for the tracking of patient satisfaction can be controversial.
For example, a hospital’s patient satisfaction scorecard provides a snapshot of gathered data for
the hospital, but the data may be out of context, which makes it difficult to identify specific
problems. It is evident that both scorecards and dashboards have a place in the healthcare
setting; however, will all organizations and accrediting bodies agree on the aspects of
implementation, data analysis, and levels of effectiveness?
For this Discussion, you will explore key indicators involved with the use of scorecards and
dashboards for tracking organizational performance. Reflect on a particular healthcare
organization or nursing practice with an established scorecard or dashboard measuring patient
experience.
TO PREPARE:
Review the Learning Resources for this week, and reflect on how a healthcare
organization or nursing practice setting uses scorecards and dashboards.
Select any healthcare organization or nursing practice setting that has an established
scorecard or dashboard measuring patient experience and improvement goals.
Be sure to obtain an example of the scorecard or dashboard from the healthcare
organization or nursing practice setting (you selected) for this Discussion.
Reflect on how these measurement systems and measurement methods may impact
organizational goal setting in the areas of overall performance and financial stability.
Explore the key indicators involved with scorecards and dashboards, as well as the
external quality standards to which they are compared.
Reflect on what the metrics used in the balanced scorecards and dashboards might
mean to your specific organization and/or nursing practice. Has your organization
established goals for these or similar metrics and are they currently being met? Why,
or why not?
BY DAY 3 OF WEEK 5
Post a brief description of the healthcare organization or nursing practice setting you selected.
Summarize the measures on the scorecard or dashboard in which patient experience of care is
measured, tracked, and used to set improvement goals. Be specific. Explain whether goals at
your organization are established, for these metrics you reviewed, and whether or not they are
currently being met. Then, describe the potential impacts of meeting or not meeting these metrics
for your healthcare organization, and explain why. Be specific and provide examples.
Resources
Nash, D. B., Joshi, M. S., Ransom, E. R., & Ransom, S. B. (Eds.). (2019). The
healthcare quality book: Vision, strategy, and tools (4th ed.). Health Administration
Press.
o Chapter 9, “The Patient Experience” (pp. 233–251)
Centers for Medicare and Medicaid Services. (2020). HCAHPS: Patients’
perspectives of care survey Links to an external site..
https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-
Instruments/HospitalQualityInits/HospitalHCAHPS
Walden University, LLC. (2021). DNP Project Faculty advisor and site
identification—matching request form Links to an external site..
https://www.emailmeform.com/builder/form/4t2ba44T6fvw0
Document: Organization Meeting Summary (Word document)
Organization:
Hospital Psychiatric Unit. Please generate scoreboard
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