QSO 321 People, Planet, and Profit: Module 4 coursework

Scenario

You work as the chief supply chain officer at NationaliTeas, a large

international corporation that manufacturers and sells tea worldwide. Its

mission is to “Make the world more awake through rejuvenating and

refreshing beverages and sustainable practices that uplift workers,

communities, and souls.” You have recently hired the company’s first

project manager and have given them their first project: Revise current

workflows related to packaging at one of your tea factories to be more

sustainable and more lean. As this is their first project, you will be helping

them complete their task.

Prompt

Read through the Project Charter for Workflow Improvement Word

Document, then review the Process Workflow for Tea Production Word

Document graphic. A text-only version is available: Process Workflow for

Tea Production Text-Only Version Word Document. Based on these

documents, recommend removing a total of four steps from the process

flowchart that can help make the process more efficient and sustainable.

Explain the implications of the proposed changes, and then help the

NationaliTeas team address current items in the Issue Log located in the

project charter.

Specifically, you must address the following rubric criteria:

 Lean Manufacturing: Evaluate the process flowchart to identify

steps that do not add value based on the principles of lean

manufacturing. Explain why you selected each step.

 Sustainability: Evaluate the process flowchart and identify steps

that should be removed or changed to improve environmental

sustainability. Explain why you selected each step.

 Process Changes: Explain the implications, both positive and

negative, of removing or changing the steps from the process

flowchart you identified in the previous two bullet points. Also

explain how those changes would help alignment to the triple

bottom line (TBL).

 Issue Log: Analyze all entries in the Issue Log from the perspective of

a project manager and explain the recommended course of action

based on the project charter, noting the impact of the issue on

scope, planning communications, and resourcing.

 Operations Management Techniques: Discuss how operations

management techniques, including project management and lean

manufacturing, can add value to NationaliTeas.

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