QSO 321 Module 2: Maintaining Suppliers Relationships
Scenario
You are a procurement manager working on training a new sourcing
analyst. As part of their training, they will be traveling with you to meet
with new and existing suppliers for specialized parts your company needs.
This will allow your colleague first-hand experience and help them develop
relationships with the business professionals they will be working with in
the future.
You need to make sure that they are familiar with cultural business
practices for the places you will be visiting so that existing business
relationships remain strong and new relationships start off well. You have
decided to create a brief guide that includes the cultural considerations
they will need to be aware of while doing business.
Prompt
Use the Module Two Assignment Template Word Document to create a
guide that provides a brief overview of culturally considerate business
practices for three countries of your choosing that are outside of the
United States. Use course and external resources (such as the Shapiro
Library) to gather information on your selected countries and their
cultural business practices.
Specifically, you must address the following rubric criteria:
Authority Figures: Describe how figures of authority are treated
and shown respect in each selected country, as well as actions or
communications that may cause unintended offense.
Levels of Formality: Describe the level of formality that business
professionals follow in each selected country. Examples are things
like language, dress, or etiquette.
Social Norms: Identify common social norms that should be used in
business in each selected country, as well as hand gestures and
body language that should be avoided or that may cause
unintended offense.
Time and Scheduling: Describe how the concepts of time and
scheduling are treated in each selected country, as well as
considerations for business-meeting etiquette that should be
considered to avoid causing unintended offense.
Business Practices: Describe general business practices that should
be taken into consideration when conducting business in the
selected countries. Examples include meals, cultural holidays and
events, and the use of formal contracts.
What to Submit
Submit the Module Two Assignment Template to complete this
assignment. Use bullet points when completing the template. Sources
should be cited according to APA style.
As you embark on your journey to meet with suppliers in different
countries, it's essential to be aware of the cultural nuances that can
significantly impact business relationships. Understanding and respecting
these cultural considerations will help you establish strong connections
and ensure successful interactions with your international counterparts.
Here's a brief guide to cultural business practices in each selected country:
Country 1: Japan
Authority Figures: In Japan, authority figures are shown utmost respect.
Use honorific titles (e.g., "san") when addressing individuals. Bowing is a
common form of greeting, with the depth of the bow indicating respect.
Avoid interrupting or contradicting superiors, as it may be considered
disrespectful.
Levels of Formality: Business professionals in Japan follow a high level of
formality. Dress conservatively in dark suits and use formal language.
Handshakes are common, but not as firm as in Western cultures.
Social Norms: Punctuality is crucial in Japan. Arriving late to a meeting is
disrespectful. Avoid pointing, as it can be considered impolite. Direct eye
contact may be less frequent than in Western cultures.
Time and Scheduling: Time is highly valued in Japan. Always arrive on time
for meetings. Exchange business cards (meishi) using both hands and a
slight bow. Respectful silence is common during conversations, as it shows
contemplation.
Business Practices: Meals are often a part of business discussions. Wait for
the host to start eating before you do. Be mindful of cultural holidays and
events, such as Golden Week and New Year. Contracts are formal and
often require thorough review.
Country 2: Germany
Authority Figures: Authority figures are treated professionally and
respectfully in Germany. Handshakes are common, and addressing
individuals by their last names is appropriate. Direct communication is
valued, but avoid interrupting.
Levels of Formality: German business attire is typically formal. Dress
neatly and conservatively. Language is generally formal but becomes less
so with familiarity.
Social Norms: Punctuality is crucial in Germany. Arriving late to meetings
is considered disrespectful. Maintain direct eye contact during
conversations, as it's a sign of honesty and engagement.
Time and Scheduling: Germans are known for their efficiency and
adherence to schedules. Meetings are well-organized and to the point. Be
prepared and on time. Business cards are exchanged with a brief
introduction.
Business Practices: Meals are generally business-focused, with discussions
continuing during meals. Respect public holidays and weekends, as
business activity may be limited. Contracts are legally binding and
expected to be followed.
Country 3: Brazil
Authority Figures: Authority figures in Brazil are treated with respect, but
interpersonal relationships play a significant role. Addressing individuals
by their first names is common. Handshakes are firm and accompanied by
direct eye contact.
Levels of Formality: Brazilian business attire is often more relaxed due to
the climate. Language is generally friendly and informal. Hugging and
touching during greetings are common.
Social Norms: Brazilians are known for their warm and friendly nature.
Personal connections are important, so building relationships is crucial.
Avoid negative body language or crossing arms, as it can be seen as
defensive.
Time and Scheduling: Punctuality is somewhat flexible in Brazil, but
business professionals from other cultures should aim to be on time.
Meetings may start with small talk before getting down to business.
Business Practices: Meals are social occasions and may involve extensive
conversations. Be aware of local holidays, such as Carnival. Contracts are
important, but personal relationships can influence business decisions.
Remember that cultural sensitivity and adaptability are key in
international business interactions. By understanding and respecting
cultural differences, you'll be well-equipped to establish meaningful
connections with suppliers, build trust, and foster successful partnerships
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