· What is intercultural communication (reading)?

WEEK ONE

· What is intercultural communication (reading)?

· What is communication accommodation theory (CAT) (reading)?

· Definition of culture (lecture)?

· What does enculturation mean (lecture)?

· Definition of communication and the influences and principles thereof (i.e. irreversible, intentional/unintentional, etc.) (lecture).

· What does it mean to say that meanings are in people, not in words (lecture)?

· Definition of health communication (lecture)?

· Reasons to study intercultural communication (lecture)?

· What is patient-centered care (lecture)?

· Know the different components of the ecological model of health communication (lecture).

· What is the definition of intercultural communication flexibility/competence? What are the components (reading/lecture)?

· What is the difference between an ethnocentric and ethnorelative mindset (lecture)?

· What factors influence intercultural communication flexibility/competence (lecture)?

· What are the stages of the Staircase Model of intercultural flexibility/competence (lecture)?

· How can we be more flexible/competent communicators (lecture)?

· What are the different layers of the iceberg metaphor of culture and why are they important to consider in patient-provider relationships (video)?

· What is meant by cultural humility and why is it important in the healthcare setting (video)?