Using the details in the Project assignment below, develop a draft bulleted list of requirements for each process, systems, and sub-systems you have discovered in your resear
Using the details in the Project assignment below, develop a draft bulleted list of requirements for each process, systems, and sub-systems you have discovered in your research.
The fast food restaurant you need to do is Panda Express (at least 4 each systems and processes).
Also for Chick-fil-a pls provide 2 processes required.
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1
Do research on at least 5 drive-thru fast-food restaurants whose mission is similar but whose processes differ in some way (i.e., one restaurant may specialize in drive-thru and have limited inside dining while another restaurant may specialize in large inside dining and limited drive-thru; one may specialize in self-service kiosks while another has limited or no self-service kiosks). Examples might include: Chic-fil-a, Dairy Queen, McDonalds, Taco Bell, Wendy’s, Burger King, Long John’s Silvers, Captain D’s, Popeyes, etc. Again, these are to be fast-food restaurants with a drive-thru option.
Identify the systems and processes that are used by the restaurants you researched, with special emphasis on where automated systems are used as well as when they are not used (i.e., the process typically starts when the customer enters the drive-thru lane or enters the restaurant lobby; what happens before the clerk takes the order; what happens while the clerk takes the order; is an automated system used; how is the order confirmed; what happens just after the clerk confirms the order; etc.). There should be a limited number of systems, each of which may have multiple processes.
Some examples of systems might include:
C_o_m_m_u_n_i_c_a_t_i_o_n_ _M_a_n_a_g_e_m_e_n_t_ _
Customer Feedback & Satisfaction Management
C_u_s_t_o_m_e_r_ _S_e_r_v_i_c_e_ _M_a_n_a_g_e_m_e_n_t_ _
D_e_l_i_v_e_r_y_ _M_a_n_a_g_e_m_e_n_t_ _
E_m_p_l_o_y_e_e_ _M_a_n_a_g_e_m_e_n_t_ _
I_n_v_e_n_t_o_r_y_ _M_a_n_a_g_e_m_e_n_t_ _
K_i_t_c_h_e_n_/_M_e_n_u_ _M_a_n_a_g_e_m_e_n_t_ _
O_r_d_e_r_ _M_a_n_a_g_e_m_e_n_t_ _
Marketing Management
Operations and Site Maintenance Management
P_a_y_m_e_n_t_ _M_a_n_a_g_e_m_e_n_t_ _
Q_u_a_l_i_t_y_ _M_a_n_a_g_e_m_e_n_t_ _
Rewards & Loyalty Management
R_e_p_o_r_t_i_n_g_/_A_n_a_l_y_t_i_c_s_ _
Safety and Sanitation Management
Some examples of processes for two of these systems might include:
Order Management System
A_t_ _c_o_u_n_t_e_r_ _
K_i_o_s_k_ _
M_o_b_i_l_e_ _
D_e_l_i_v_e_r_y_ _M_a_n_a_g_e_m_e_n_t_ _S_y_s_t_e_m_ _➢ _Over-counter
A_t_-_w_i_n_d_o_w_ _
C_u_r_b_s_i_d_e_ _
H_o_m_e_ _d_e_l_i_v_e_r_y_ _
Using the 5 restaurants researched, document a_t_ _l_e_a_s_t_ _8_ _u_n_i_q_u_e_ _r_e_q_u_i_r_e_m_e_n_t_s_ _(_t_o_t_a_l_)_ _for the Systems and Processes.
A Requirement is a short, focused, statement that states what the system “m_u_s_t_”,_ _“s_h_o_u_l_d_” _o_r_ _“c_a_n_”.
A Requirement is NOT a specification that identifies the exact hardware, software or service provided (PMI, 2021). Part of this paper is about the Requirement (pre-design) and not about the exact products that are available.
➢ _S_o_r_t_ _y_o_u_r_ _r_e_q_u_i_r_e_m_e_n_t_ _l_i_s_t_ _b_y_ _t_h_e_ _s_y_s_t_e_m_ _s_o_ _t_h_a_t_ _r_e_q_u_i_r_e_m_e_n_t_s_ _a_r_e_ _g_r_o_u_p_e_d_ _t_o_g_e_t_h_e_r_._ _
,
Draft Requirements
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#8 |
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System or Process |
Requirement (i.e., The system “must do”, “should do” or “can do”) |
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