To summarize the accomplishments of USPS Supervisor Distribution Operation or mail handler, use the STAR (Situation or Task, Action, Result) format. You can combine or separate t

To summarize the accomplishments of USPS Supervisor Distribution Operation or mail handler, use the STAR (Situation or Task, Action, Result) format. You can combine or separate the points on each of the nine points listed below. Use first-person experience to write out a situation or task, then follow up with action and results. There should be no citations or references.

1. Knowledge of mail processing operations, policies and procedures, including mail flow guidelines, staging, dispatching, scanning requirements, mail class prioritization, sort plans, and machine performance reports, sufficient to explain to others and answer questions about the operation.  

2. Knowledge of the provisions of local and national bargaining unit agreements related to processing operations, including job bidding, overtime, and grievance arbitration, sufficient to recognize and reinforce actions that facilitate compliance.  

3. Ability to investigate, troubleshoot and address processing issues to ensure effective mail flow and adhere to productivity goals and service standards.  

4. Ability to communicate orally and in writing to facilitate individual and group discussions, set work expectations, coordinate work, and document events such as grievances and accident investigations.  

5. Knowledge of Postal policies and procedures related to scheduling, leave usage and time and attendance sufficient to recognize and reinforce actions that facilitate compliance.  

6. Skill using computers sufficient to access data and generate reports.  

7. Ability to read and interpret data reports and perform basic math computations sufficient to understand and explain how the reports relate to day-to-day operations.  

8. Ability to maintain composure, de-escalate potentially contentious situations and foster positive work relationships in the midst of stressful conditions, disagreements and interpersonal conflicts.  

9. Ability to adhere to applicable safety and health policies and practices and recognize potential safety issues sufficient to identify and reinforce actions to mitigate risks.