You are the staff development director of an acute care rehabilitation center. The center has gone through some recent expansions resulting in “growing pains.” The staff has doubled in size

Scenario
You are the staff development director of an acute care rehabilitation center. The center has gone through some recent expansions resulting in “growing pains.” The staff has doubled in size in the last six months. The Director of Nursing approaches you with a problem. The client satisfaction scores have decreased significantly in the past six months, and she shows you quotes from clients that need to be addressed. She has given you the task of creating a column in the hospital newsletter focusing on positive intra- and inter-professional communication strategies.
Quotes from Client Satisfaction Surveys
1. “Everyone was very nice to me, but they are not always so nice to each other. I felt bad for some of the nurses. Staff would roll their eyes at each other when they thought no one was watching.”
2. “It did not seem as if the staff all talked to each other. One nurse did not even know I was allowed to walk on my foot with all my weight.”
3. “The Unit was very pretty and comfortable. However, the staff always looked rushed and was hollering at each other to get things done. I even heard someone say, ‘I don’t care how you get it done, but do it now. I don’t have time to babysit you.'”
4. “I was very upset when the doctor told my nurse that she needed to go back to school and learn to read. I know I can never read what he writes.”
5. “My therapy was great. Everyone works very hard to help me get better and go home on schedule. However, the physical therapist was never happy with my nurses, saying that they needed to medicate me so that I could do more. He did not know that I refused the medicine because it makes me feel funny. I just asked for ice.”
6. “The food was great. I did not like getting woken up at 11 pm for the nurses to talk tome, but I was told that is required. I agreed, but when the one nurse left, the other nurse said that ‘only some nurses do, that one is very rude and makes everyone wake you up. You can refuse next time. I won’t care.’ I never refused, as I felt if it was a rule, then I did not want any nurses getting in trouble. They all work hard.”
task: a column for the hospital newsletter to assist in understanding positive intra- and inter-professional communication strategies.
Chose two intra-professional communication examples from the list of survey quotes. For each example describe:
Consequences of the poor communication strategy
Propose a communication strategy to promote intra-professional communication and to design therapeutic environment
Support your ideas with evidence
Chose two inter-professional communication examples from the list of survey quotes. For each example describe:
Consequences of the poor communication strategy
Propose a communication strategy to promote inter-professional communication and to design therapeutic environment
Support your ideas with evidence