Joe Johnson, the business manager for the Pleasant Valley School District, has invited Lisa Martino, RD, to attend the school administrators’ professional development workshop to be held the

Directions: Please read the following scenario and answer the questions.
Joe Johnson, the business manager for the Pleasant Valley School District, has invited Lisa Martino, RD, to attend the school administrators’ professional development workshop to be held the Wednesday morning before Thanksgiving. Joe noted that the topic is on communication, and he believes that Lisa “could benefit from improving communication within the nutrition and foodservices department.” Lisa could not agree more.
Each administrator is to bring the workshop an example of a communication problem. Thought it’s been a short week, its’ been a rough one, and, as Lisa is preparing for the workshop, she is not sure how she can possibly limit her communication examples to only one.
On Monday Joe Johnson called Lisa. He was quite upset over the lack of an accident report about Angie, a food prep worker at the high school who had cut herself while preparing butternut squash. The school district had received a medical bill but could not match it with the required accident report. Joe fumed, “I thought you told me you had reviewed these procedures at your monthly managers’ meeting. Why aren’t the managers following the policy?”
Mrs. Ramirez called yesterday afternoon and left a message that was a little difficult to understand. Lisa recognized her voice since she had spoken to her twice last week about this same situation. The Ramirez family is moving during this upcoming holiday weekend, and Andre will be at a different elementary school beginning Monday. How will he get his lunch?
Mrs. Spiegel has sent an e-mail asking for a list of ingredients for next week’s menu. Her daughter has been diagnosed with a food allergy, has already had one allergic reaction, and she wants to be sure she knows what’s in each menu item so that this does not happen again. She notes that she needs to be contacted immediately as the family is going away over the holidays.
Late yesterday afternoon Martha, the manager at the high school, e-mailed Lisa to say, “Have a nice holiday” and to inform her that Hector Gonsalves, the dishwasher, was late again for work and could Lisa please talk to him.
Just after lunch yesterday, Rose Johnson, the manager of the middle school, reported that three boys were caught stealing snack products from the cafeteria line. Rose gave Lisa the names and telephone numbers of the parents.
As Lisa quickly checks her e-mail before leaving for the meeting, she reads one from the superintendent’s secretary asking her to call and set up an appointment to discuss a proposed change in recess and lunchtime. “Dr. Bennett would like to set this up as soon as possible, and his schedule is really tight.”
Before dashing off, Lisa reads one last e-mail from her newly married daughter, Emily, who is preparing the family Thanksgiving dinner for the first time in her new home. Emily notes that the turkey has been thawing on the counter since Monday. “It’s about 20 pounds-my first turkey, I’m so excited! And could you send me the recipe for cranberry salad that we always have as soon as possible.”
QUESTIONS:
Which of these communication difficulties would be the best one to bring to the administrators’ meeting and why?
What would be the impact of using an incorrect mode of communication?
What would be the correct mode of communication (face-to-face, phone, e-mail, letter, memo, etc.) for above situations?

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