How does poor communication result in silence? How does this happen in healthcare? 2. How do patient safety tools become ineffective when employees do not feel free to fully communicate? 3

Topic: Communication and Managing
Read the case “Unsafe Patient Care–the Result of Poor Communication” on page 281 of the text.
Answer the case questions on page 282:-
1. How does poor communication result in silence? How does this happen in healthcare?
2. How do patient safety tools become ineffective when employees do not feel free to fully communicate?
3. What should an organization do to improve its culture of open communication?
Considering the information in Chapters 16 and 17, what communication tools will you use as a leader in health care to promote communication and manage diversity?
Walston. S. (2017). Organizational behavior and theory in healthcare: Leadership perspectives and management applications. AUPHA/HAP Book.

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