If you conclude that the customers claim of download speed less than or equal to twelve (12) Mbps cannot be rejected, speculate on three (3) possible causes for the slowed speed. Next,
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a. If you conclude that the customer’s claim of download speed less than or equal to twelve (12) Mbps cannot be rejected, speculate on three (3) possible causes for the slowed speed. Next, suggest strategies to avoid the deficit in the future.
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