Discuss the following points regarding the total quality management (TQM) concept: Using personal experience in regard to the quality improvement programs that you discussed in the previous we

As I continue to work as an employee in various organizations in the country, I gain more personal experience with quality improvement programs. Our organization is currently focusing on successful quality improvement programs, and every stakeholder is encouraged to work with others to achieve success. The quality improvement program that is currently implemented in our organization focuses on critical aspects such as developing a culture of quality in our practice and identifying and prioritizing possible areas for enhancement in the organization. As an organization, we ensure that the processes and procedures in our practice support and are incorporated into our quality improvement efforts. In our organization, the quality improvement culture might seem diverse for each practice. Still, it involves developing committed quality improvement teams, holding regular meetings, and developing policies about our quality improvement goals and objectives.

Various factors lead to a more comprehensive strategic view of total quality management. These elements include the satisfaction of customers, the management's commitment to quality, and the prevention rather than detection of defects (Anil & Satish, 2019). Other elements consist of continuous improvement, training, corrective action for root causes, recognition of high quality, and the involvement of employees. The quality improvement program in our organization has had a positive impact based on its numerous benefits. These benefits include the satisfaction of customers, the satisfaction of employees, enhancement of teamwork, increased productivity and efficiency, and improved product quality. There are several reasons why quality initiatives fail, including a lack of clear objectives, resistance to change, lack of alignment, use of wrong tools, and lack of focus (Arifin et al., 2022). Other factors that lead to the failure of quality initiatives include poor communication, training programs that are not tied to the actual problems, and neglect of essential elements like customer satisfaction.

References

Anil, A. P., & Satish, K. P. (2019). Enhancing customer satisfaction through total quality management practices – an empirical examination. Total Quality Management & Business Excellence, 30(13-14), 1–21. https://doi.org/10.1080/14783363.2017.1378572

Arifin, S., Darmawan, D., Hartanto, C. F. B., & Rahman, A. (2022). Human Resources based on Total Quality Management. Journal of Social Science Studies (JOS3), 2(1), 17–20. https://doi.org/10.56348/jos3.v2i1.22

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