Please can you help with the questions and extension answers EG 1.5a/b/c/d need to be answered too. Customer Service Level 2 Manage Personal Performance and Development 1.5 -Take a

Please can you help with the questions and extension answers EG 1.5a/b/c/d need to be answered too.
Customer Service Level 2 Manage Personal Performance and Development
1.5 -Take action needed to resolve any problems with personal performance
1.5a -Unfair or unclear expectations as to the task or the individual’s role
1.5b -Medical issues
1.5c -Personal or family issues
1.5d -Job dissatisfaction
1.5e -Workplace conflict
2.1 -Plan and manage workloads and priorities using time management tools and techniques
2.1a -Covey Time (Task) Management Matrix
2.1b -‘To-do’ list (monthly, weekly, daily)
2.1c -Scheduling tasks and activities
2.1d -Diary, paper-based or electronic
2.1e -Bespoke time-management documentation or software
2.2 -Take action to minimise distractions that are likely to limit the effective management of time and the achievement of objectives. Distractions that are likely to limit the effective management of time and the achievement of objectives include:
2.2a -Telephone interruptions
2.2b -Colleagues dropping in without appointments
2.2c -Meetings, both scheduled and unscheduled
2.2d -Lack of objectives, priorities, and deadlines
2.2e -Cluttered desk and personal disorganisation (not having the tools/resources/supplies at your disposal)
2.2f -Involvement in routine and detail that should be delegated to others
2.2g -Unclear, or lack of, communication and instruction
2.2h -Inability to say ‘no’