What was their social and cultural background? Describe the process that you undertook to familiarise yourself with their social and/or cultural background and their specific needs.

Situation 2

Describe the person who you worked and communicated with. What was their social and cultural background? Describe the process that you undertook to familiarise yourself with their social and/or cultural background and their specific needs.

Describe how you developed a relationship with this person. How did you develop an understanding of their needs? Include specific verbal and non-verbal communication strategies that you used and how you demonstrated respect, understanding and inclusiveness.

How did you use work practices to make sure that the environment was safe for this person? List specific work practices. Include strategies for cultural safety.

If there was a language barrier between you and the person you worked with, explain what strategies you used to communicate efficiently. Discuss whether you sought assistance with communication and from whom.

If no language barrier existed with your client, indicate as such and answer the question with a list of five strategies what you would use, and where you could seek assistance from if it were required. Your assessor may ask you related questions when they visit you in the workplace.

Discuss a situation where a misunderstanding associated with a social or cultural issue occurred while you were working with this person.

– Outline what the misunderstanding was and how you resolved it.

– If you were not able to resolve the situation, discuss what action you took.

– Discuss the impact of the situation on the person’s social or cultural identity.

If a situation or misunderstanding did not arise, indicate as such and answer the question and discuss what you would do.