Reflection on your thoughts and views about appropriate communication to resolve conflict.

Reflection on your thoughts and views about appropriate communication to resolve conflict. In surgical services, it is not uncommon to come across conflict in the workplace. It is a dynamic workplace with frequent, urgent demands that are not felt by most other departments in the healthcare facility. Resolution can only be achieved through professionalism and appropriate conflict resolution techniques. Communication delivered with respect and professionalism will hopefully end with a positive result. This paper will allow you the opportunity to research communication techniques and skills in conflict resolution that involve healthcare settings. Reflect on why or why not the etiquette and techniques you researched would or would not work in the surgical services workplace.