Educate people about how to handle a crisis before the crisis

A leader who is using a shared vision and leadership approach will NOT

Hold people accountable

Invert the pyramid

Celebrate success

Push decision making to the highest possible level

All of the following should be part of a health care organization’s crisis management plan, EXCEPT

Let people know whom to contact at the first sign of a crisis

Designate several key people to speak on behalf of the organization during the crisis

Educate people about how to handle a crisis before the crisis

Develop good relationships with media professionals

Which theory suggests that we seek information when we need it, feel we can cope with it, and are comfortable with source options?

The Health Information Acquisition Model

The Unified Theory of Acceptance and Use of Technology

The Theory of Online Health Information Seeking

The Theory of Motivated Information Management

Which of the models for addressing health crises clarifies the types of messages people need at various stages of a crisis?

The Crisis and Emergency Risk Communication Model

The Health Belief Model

The IDEA Model

The Social Media Mobilization Model