How can DVR companies respect their own customers’ privacy?
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TiVo and other specific digital recording devices collect very specific data about household television viewing. These services make it possible to know which programs are recorded and watched (and when and how many times), which programs are recorded and never watched, and which programs are transferred to DVD or other electronic format. The services also know when a particular part of a program is watched more than once (a sports play, or a favorite cartoon, or movie scene, or commercial). What are the implications of that knowledge for dialogue, for privacy, and/or for the business of collecting the data (i.e., data or a cable company)? How might TiVo or a cable company use this information to increase the value it offers to advertisers and marketers? What would a marketer have to do differently to make the most of this information? How can DVR companies respect their own customers’ privacy?
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