Which of the following uses techniques from Toyota Production System and JIT to eliminate waste and non-value-added activities?

Question 1Which of the following uses techniques from Toyota Production System and JIT to eliminate waste and non-value-added activities?

Question 2What are the two trends in the range of accommodation to customers’ needs?

Question 3A purposeful collection of people, objects, and procedures for operating within an environment is known as a(n):

Question 4Which of the following is NOT considered a characteristic of a service?

Question 5Learning how to plan and control project activities to meet specifications for performance, schedule, and cost are among the subjects of:

Question 6Bartmess and Cerny (1996) identify three elements of a core capability that hinders imitation; which of the following is NOT one of these elements?

Question 7Inputs in a bank’s production system may include:

Question 8Customization occurs when

Question 9Which of the following is NOT a mass customization strategy?

Question 10A type of output that commonly results from a production system is:

Question 11According to the service matrix developed by Schmenner, services with low contact intensity and customization attain profitability through high prices rather than high volumes.

Question 12Which of the following is false for job shops?

Question 13Continuous processes are characterized by low to moderate output variety and one to few in batch size.

Question 14As the costs of fixed equipment investments rise with the volume produced, companies move from project to job, flow, and then cell transformation systems.

Question 15In the Service Matrix, to which quadrant does recreation belong?

Question 16A logical, nominal, or virtual cell refers to a situation where the equipment is physically adjoining and reserved for production of only one part family.

Question 17Which of the following is not a major element of a service guarantee?

Question 18Which of the following is not a well-known problem in flow shops?

Question 19A __ is commonly used to produce highly standardized outputs in extremely large volume.

Question 20Of the following, which form of transformation system has the lowest output variety but the highest batch size?

Question 21A general characteristic of a job shop is that it requires a small variety of inputs, and minimal variations in the time it takes for a complete “job”.

Question 22Which of the following is not a basic form of transformation systems?

Question 23A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

Question 24Paced lines use some sort of conveyor to move output along the production line at a variable rate, so that operators do their work as they need.

Question 25The product-process matrix developed by Hayes and Wheelwright (1979) explains how transformation systems vary from project–on the top left corner-to continuous processes–on the bottom right corner. Its vertical axis illustrates:

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