What is total quality management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it?
TOTAL QUALITY MANAGEMENT
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
What is total quality management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it?
GSCM326 Total Quality Management
Week 2 Discussion
DEMING’S 14 POINTS
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do what and why?
GSCM326 Total Quality Management
Week 3 Discussion
TQM LEADERS
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?
GSCM326 Total Quality Management
Week 4 Discussion
TQM AND TEAMS
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
Teams are something we talk about a lot when it comes to TQM. Why are teams instrumental to TQM, or are they? What kinds of teams exist in a TQM operation?
GSCM326 Total Quality Management
Week 5 Discussion
COST OF QUALITY
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
Although a balanced scorecard is probably the way to go, most companies don’t seem to have a clue about the more fundamental aspects of quality, such as the cost of quality. So let’s start here. Just what do we mean when we talk about the cost of quality? What major areas does it include?
GSCM326 Total Quality Management
Week 6 Discussion
STATISTICAL TOOLS
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
Before you participate in this discussion, please review this week’s simulation.
Two tools were used by the group in the early analysis of their process. Why was it important for the group to use a histogram when they did? What could have happened if the group had not used it?
GSCM326 Total Quality Management
Week 7 Discussion
IMPLEMENTING TQM
Students will discuss the weekly concepts learned in class and assess their applications within the organization they have chosen in week 1. The discussion will cumulatively be carried on to the following week concept. Each student will post an initial discussion post of approximately 75-words. Each student will also respond to at least two other student discussion posts.
Over the last 6 weeks, you have been gaining insight into the ultimate question for this course. How do we implement TQM? Where do we begin? What key areas do we need to address first? Once we get our implementation started, what do we need to do in order to sustain our momentum?
GSCM326 Total Quality Management
Week 2 Assignment
Research Paper (Due Week 2)
Prepare a biographical paper on Dr. Ishikawa. The format of the paper should conform to the Publication Manual for the American Psychological Association (APA), 6th edition, for the title page, text, citations, references, and so forth. A basic APA tutorial template for the paper can be found in Files.
This paper is an individual student assignment and will reflect the work of each student.
Paper Requirements
The paper involves researching and writing a short biography on Dr. Kaoru Ishikawa. Our text addresses many of the areas in the management and control of quality and provides a great amount of information on a number of different quality concepts.
However, the authors only mention Dr. Ishikawa in passing. Just who is Kaoru Ishikawa? Prepare a 500-word biographical paper on Ishikawa, describing his contributions to quality. You should not limit your research to online materials. Two of his books are excellent sources: (1) What is Total Quality Control: The Japanese Way (1985) and (2) Guide to Quality Control (1976).
You will research Dr. Ishikawa’s life and work to determine the impacts that he has had in the world. You will define the quality leader’s significant contributions to modern quality practices in terms of major impacts in a specific organization. The paper will enable you to understand:
Ishikawa’s key ideas;
how Ishikawa has influenced quality practices throughout the world;
how his ideas fit into total quality management; and
the implications of Ishikawa’s ideas for the future of quality.
The paper will require sustained research effort until the paper is submitted. You are encouraged to begin work on the project during Week 1 and be prepared to submit the required project deliverables by the end of Week 2.
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
The student will use at least two sources plus the course textbook for a minimum of three references. All references are to be from academic journals, professional or academic textbooks, authored websites, or standard business publications, such as The Wall Street Journal. Not more that 15% of the content can be taken directly from all sources. This means if Tunitin is used, then the similarity index must be 15% or lower. The final score will be reduced by one point for each percentage point over 15%.
GSCM326 Total Quality Management
Week 3 Assignment
Course Project Overview
The purpose of the Course Project is to apply the various Quality Management concepts, techniques and practices to real-world scenarios. Within the organization you have chosen, and given the importance for today’s corporations to deliver quality products and services to customers and to achieve a competitive edge, these projects require you to apply the concepts, techniques and practices of total quality management to achieve strategic business objectives in today’s environment.
You will select an organization/company that provides a service or produces a product. The selected organization will be the subject for all parts of the project.
All parts of the Project will adhere to APA format and citation guidelines.
Course Project – Part 1 (Due Week 3)
Select an organization / company and prepare an assessment of the quality philosophy that you see applied within that organization / company.
Describe this organization and its production process (service or product), and evaluate if its actions and commitment to quality translate its mission statement.
How is this mission statement and the management vision transmitted to employees?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 2 (Due Week 5)
Prepare an evaluation of quality within the organization you have chosen.
Use information learned in this course and in prior courses in statistics or quantitative methods, apply the appropriate tools to find the source of quality problems that the organization is facing, and create an improvement plan. In doing so, use your knowledge of Six Sigma Breakthrough.
Prepare your evaluation of quality within the organization you have chosen, suggest the best practices of total quality, and propose an approach for how your organization might move from traditional practice to a Total Quality orientation to achieve competitive advantage.
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 3 (Due Week 6)
Prepare an assessment of how TQM can be applied within the organization you have chosen.
Using the information learned in the Simulation – Implementing TQM, prepare an assessment of how TQM can be applied within the selected organization.
How can statistical tools demonstrated in the Simulation benefit your selected organization?
What would be the benefits of implementing TQM in your selected organization?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 4 (Due Week 8)
Prepare an evaluation of human resource management within the organization you have chosen.
Develop a strategic human resource management plan that addresses the design of work systems, including education, training and development; and employee well-being and satisfaction to support TQM in the organization you have chosen.
Paper length: 1250-words including 5 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 7 pages).
GSCM326 Total Quality Management
Week 5 Assignment
Course Project Overview
The purpose of the Course Project is to apply the various Quality Management concepts, techniques and practices to real-world scenarios. Within the organization you have chosen, and given the importance for today’s corporations to deliver quality products and services to customers and to achieve a competitive edge, these projects require you to apply the concepts, techniques and practices of total quality management to achieve strategic business objectives in today’s environment.
You will select an organization/company that provides a service or produces a product. The selected organization will be the subject for all parts of the project.
All parts of the Project will adhere to APA format and citation guidelines.
Course Project – Part 1 (Due Week 3)
Select an organization / company and prepare an assessment of the quality philosophy that you see applied within that organization / company.
Describe this organization and its production process (service or product), and evaluate if its actions and commitment to quality translate its mission statement.
How is this mission statement and the management vision transmitted to employees?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 2 (Due Week 5)
Prepare an evaluation of quality within the organization you have chosen.
Use information learned in this course and in prior courses in statistics or quantitative methods, apply the appropriate tools to find the source of quality problems that the organization is facing, and create an improvement plan. In doing so, use your knowledge of Six Sigma Breakthrough.
Prepare your evaluation of quality within the organization you have chosen, suggest the best practices of total quality, and propose an approach for how your organization might move from traditional practice to a Total Quality orientation to achieve competitive advantage.
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 3 (Due Week 6)
Prepare an assessment of how TQM can be applied within the organization you have chosen.
Using the information learned in the Simulation – Implementing TQM, prepare an assessment of how TQM can be applied within the selected organization.
How can statistical tools demonstrated in the Simulation benefit your selected organization?
What would be the benefits of implementing TQM in your selected organization?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 4 (Due Week 8)
Prepare an evaluation of human resource management within the organization you have chosen.
Develop a strategic human resource management plan that addresses the design of work systems, including education, training and development; and employee well-being and satisfaction to support TQM in the organization you have chosen.
Paper length: 1250-words including 5 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 7 pages).
GSCM326 Total Quality Management
Week 6 Assignment
Course Project Overview
The purpose of the Course Project is to apply the various Quality Management concepts, techniques and practices to real-world scenarios. Within the organization you have chosen, and given the importance for today’s corporations to deliver quality products and services to customers and to achieve a competitive edge, these projects require you to apply the concepts, techniques and practices of total quality management to achieve strategic business objectives in today’s environment.
You will select an organization/company that provides a service or produces a product. The selected organization will be the subject for all parts of the project.
All parts of the Project will adhere to APA format and citation guidelines.
Course Project – Part 1 (Due Week 3)
Select an organization / company and prepare an assessment of the quality philosophy that you see applied within that organization / company.
Describe this organization and its production process (service or product), and evaluate if its actions and commitment to quality translate its mission statement.
How is this mission statement and the management vision transmitted to employees?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 2 (Due Week 5)
Prepare an evaluation of quality within the organization you have chosen.
Use information learned in this course and in prior courses in statistics or quantitative methods, apply the appropriate tools to find the source of quality problems that the organization is facing, and create an improvement plan. In doing so, use your knowledge of Six Sigma Breakthrough.
Prepare your evaluation of quality within the organization you have chosen, suggest the best practices of total quality, and propose an approach for how your organization might move from traditional practice to a Total Quality orientation to achieve competitive advantage.
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 3 (Due Week 6)
Prepare an assessment of how TQM can be applied within the organization you have chosen.
Using the information learned in the Simulation – Implementing TQM, prepare an assessment of how TQM can be applied within the selected organization.
How can statistical tools demonstrated in the Simulation benefit your selected organization?
What would be the benefits of implementing TQM in your selected organization?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 4 (Due Week 8)
Prepare an evaluation of human resource management within the organization you have chosen.
Develop a strategic human resource management plan that addresses the design of work systems, including education, training and development; and employee well-being and satisfaction to support TQM in the organization you have chosen.
Paper length: 1250-words including 5 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 7 pages).
GSCM326 Total Quality Management
Week 8 Assignment
The purpose of the Course Project is to apply the various Quality Management concepts, techniques and practices to real-world scenarios. Within the organization you have chosen, and given the importance for today’s corporations to deliver quality products and services to customers and to achieve a competitive edge, these projects require you to apply the concepts, techniques and practices of total quality management to achieve strategic business objectives in today’s environment.
You will select an organization/company that provides a service or produces a product. The selected organization will be the subject for all parts of the project.
All parts of the Project will adhere to APA format and citation guidelines.
Course Project – Part 1 (Due Week 3)
Select an organization / company and prepare an assessment of the quality philosophy that you see applied within that organization / company.
Describe this organization and its production process (service or product), and evaluate if its actions and commitment to quality translate its mission statement.
How is this mission statement and the management vision transmitted to employees?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 2 (Due Week 5)
Prepare an evaluation of quality within the organization you have chosen.
Use information learned in this course and in prior courses in statistics or quantitative methods, apply the appropriate tools to find the source of quality problems that the organization is facing, and create an improvement plan. In doing so, use your knowledge of Six Sigma Breakthrough.
Prepare your evaluation of quality within the organization you have chosen, suggest the best practices of total quality, and propose an approach for how your organization might move from traditional practice to a Total Quality orientation to achieve competitive advantage.
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 3 (Due Week 6)
Prepare an assessment of how TQM can be applied within the organization you have chosen.
Using the information learned in the Simulation – Implementing TQM, prepare an assessment of how TQM can be applied within the selected organization.
How can statistical tools demonstrated in the Simulation benefit your selected organization?
What would be the benefits of implementing TQM in your selected organization?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).
Course Project – Part 4 (Due Week 8)
Prepare an evaluation of human resource management within the organization you have chosen.
Develop a strategic human resource management plan that addresses the design of work systems, including education, training and development; and employee well-being and satisfaction to support TQM in the organization you have chosen.
Paper length: 1250-words including 5 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 7 pages).
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