Making a Reliable Patient Experience Think about companies you feel provide reliable, superior, customer service.

Making a Reliable Patient Experience Think about companies you feel provide reliable, superior, customer service. Then, think about companies that provide poor to mediocre customer service. The service itself does not make a good or bad experience, but rather how the customer is treated and made to feel. As we have learned from Mr. Lee and the PowerPoint presentation, Disney has used high reliability measures to assure a safe, positive, experience for visitors to their parks. As a healthcare professional you will most likely encounter those in need of medical services – note I did not classify them as patients. We can enhance patient safety with the application of a professional introduction. If we are open, honest, and kind with our first impression, the patient is more likely to share questions and concerns. Based on added research, readings and videos, experience, and observation, develop a professional introduction of yourself that can be used in most any situation. Be specific with word choice, body language, tone of voice, eye contact, and information about yourself. How might you engage the patient in the conversation and make them feel they are the center of your attention? Next, in summary of how this simple act relates to reliable safety, courtesy, show, and efficiency.