Goals of managed care.
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Get it written →List three goals of managed care.
Give at least one argument in favor of and at least one argument against the practice of prepayment for covering health care services.
Explain the difference between an internal and an external customer.
List two methods that a health care facility can use to monitor customer satisfaction.
Briefly describe five guidelines for effectively giving constructive criticism.
Explain why the meaning of “successful outcome” can be very different for two patients who undergo the same surgical procedure.
What are the three steps the health care worker should take when confronted by a dissatisfied patient?
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