The objective of this project is to develop an audiovisual presentation on how technology can be applied to solve an organizational problem within an Internet of Things (IoT) framework.
Background
- The objective of this project is to develop an audiovisual presentation on how technology can be applied to solve an organizational problem within an Internet of Things (IoT) framework.
- Approach the project as if you are recommending a technology implementation initiative to your chosen organization's technology planning committee.
Final Presentation (due at end of Module 8)
In Module 8, a final narrated audiovisual presentation will be submitted that integrates all three portions of the project. This will also include sections on how you incorporated classmates' feedback into this final product and how the project has helped prepare you for your chosen career.
The final submission will be a narrated audiovisual presentation. This will be a compilation of the slides created previously for each section, incorporating feedback received from classmates and the professor. You will add narration to the slides by either recording directly in PowerPoint or by creating a screencast recording with your slides and narration. For the final presentation, add the following slides to those created previously.
- Overall title slide: This includes project title, name, course number, session, and date.
- Overall introduction: Describe the project as a whole and outline its major sections.
- Executive summary of the project: This is a brief overview that describes the problem that you are attempting to solve or the process you are attempting to enhance. The overall solution(s) should be presented, although specific details need not be included.
- Incorporation of Feedback: Summarize the feedback you received from teammates on each section of the project and describe how you utilized that feedback to improve your final product.
- Career Readiness: Describe how completing this project has improved your readiness for your chosen career and how will you use the completed project to further your career goals.
- Overall conclusion: Summarize the project and any conclusion(s) reached.
A template file is provided below for your deliverable. To complete your deliverable, fill in the required sections with the content for your project.
TECH460 Final Project: Your Project Title Here
Your name
Session
Date
Fill in your project title, your name, the session (e.g. March 2021), and the date where indicated.
(Delete this instruction box before submitting your assignment.)
Introduction
Provide an overall introduction that describes the project as a whole and outlines its major sections.
(Delete this instruction box before submitting your assignment.)
Executive Summary
Provide a brief overview that describes the problem you are attempting to solve or process you are attempting to enhance, and presents the overall solution without specific details.
(Delete this instruction box before submitting your assignment.)
Organization Profile and Problem Statement
After this section heading slide, insert the slides from your Module 2 project deliverable (not including the title slide and rubric). Make any corrections or additions based on feedback from your teammates and professor.
(Delete this instruction box before submitting your assignment.)
Technology Selection and Design
After this section heading slide, insert the slides from your Module 4 project deliverable (not including the title slide, rubric and problem statement). Make any corrections or additions based on feedback from your teammates and professor.
(Delete this instruction box before submitting your assignment.)
Implementation Plan
After this section heading slide, insert the slides from your Module 6 project deliverable (not including the title slide, rubric, problem statement and recommended solution). Make any corrections or additions based on feedback from your teammates and professor.
(Delete this instruction box before submitting your assignment.)
Incorporation of Feedback
Summarize the feedback you received from teammates on each section of the project and describe how you utilized that feedback to improve your final product.
(Delete this instruction box before submitting your assignment.)
Career Readiness
Describe how completing this project has improved your readiness for your chosen career, and how you will use the completed project to further your career goals.
(Delete this instruction box before submitting your assignment.)
Conclusion
Summarize the project and any conclusion(s) reached.
(Delete this instruction box before submitting your assignment.)
References
Author, A. (Year). Title of article. Publication. Retrieved from http://someurl.com
Author, A. (Year). Title of article. Publication. Retrieved from http://someurl.com
Author, A. (Year). Title of article. Publication. Retrieved from http://someurl.com
Include any sources used (websites, articles in professional journals, etc.) using APA format. Add slides to this section as needed if you have many references. See https://libguides.devry.edu/c.php?g=181472 for APA resources.
(Delete this instruction box before submitting your assignment.)
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TECH460 Elyes Ouechtati Module 6
Implementation Plan
Rubric
| Criteria | Total |
| Include problem statement slide from previous deliverable | 10 |
| Include recommended solution slide from previous deliverable | 10 |
| Work Breakdown Structure | 20 |
| Schedule | 20 |
| Solution validation | 30 |
| Solution evaluation and continuous improvement | 30 |
| Legal, ethical and cultural considerations | 30 |
| Total | 150 |
Problem Statement
Coca Cola Company needs to focus on incorporating technology to enhance customer focus.
It is possible that incorporating CRM, also known as customer relationship management, into daily technical operations can help the company in becoming more customer-focused. It refers to a system that enables businesses to control their interactions with customers.
The company will be able to identify consumer complaints more quickly, which will allow them to quickly and effectively address these problems.
With the combination of Internet of Things IoT and CRM, Coca-Cola Company can collect the customer data in a more efficient and effective way.
Recommended Solution
HubSpot
Justification
The feasibility and efficiency is good.
Coca Cola is most likely going to make profits following the rollout.
With the effective use policy, the product is necessary and competitive equally.
It will help in collecting customer data and increase chances creating of diverse products for diverse consumers.
Work Breakdown Structure
Analysis
Create draft for requirements and specifications
Approving of requirements
Software design process
Design of the company side software
Design of client side software
Web app development
Creating new design
Coding HTML for web
Integrate Cloud API
Integrate with the current website
Test web app
iOS app development
Adapting common design for iOS
Coding of iOS app
Integrating with the Cloud API
Test iOS app
Android app development
Adapting common design for android
Coding of android app
Integrating with the Cloud API
Test android app
Schedule
Analysis of Project
Software Design Process
Web App development
iOS App development
Android app development
Validation
HubSpot software needs to be integrated in all platform of coca-cola from website to iOS and Android app and each will be tested individually.
The current website and apps will have new hubspot function integrated to check results and differences
End-to-end validation
Beta test with selected users
Evaluation and Continuous Improvement
Ongoing monitoring and evaluations
Data reports evaluations
Bug report and requests of users for changes in new system
Data traffic volume in network
iOS and Android app testing
Web app testing
Continuous improvement
Customer requests will be constantly looked into for improvements
New features will be evaluated
Server, database and network capacity will be given priority for upgrading
Legal, Ethical and Cultural Considerations
The software is based on information of customers and their preferences that will require to collect personal data of customers and it can be risky process due to data theft.
Company must make sure to inculcate security system in the software to avoid any data related theft and protect information of application and website users.
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TECH 460 Technology Selection and Design
Elyes Ouechtati
DeVry University
11/21/2022
Problem Statement
Coca Cola Company needs to focus on incorporating technology to enhance customer focus.
It is possible that incorporating CRM, also known as customer relationship management, into daily technical operations can help the company in becoming more customer-focused. It refers to a system that enables businesses to control their interactions with customers.
For instance, Coca-Cola may achieve this aim by implementing customer relationship management software. This would enable management to communicate with customers more successfully.
The management of the company will be able to identify consumer complaints more quickly, which will allow them to quickly and effectively address these problems.
With the combination of Internet of Things IoT and CRM, Coca-Cola Company can collect the customer data in a more efficient and effective way.
Alternative Technology Approaches
For Coca Cola Company, the two main technology approaches in customer relationship management (CRM) include the following:
SalesFlare
The software is used by medium companies for B2B model.
The software helps in delivering random messages to the various customers.
There is limited work using the software especially on contact and engagement of the organizational professionals.
HubSpot
The software has a feature for live chats and chat bots.
The appeal and engagement to customers is on another level.
Tracks emails and effectively deliver them ASAP.
Automatically schedules meetings.
Qualitative Analysis
SalesFlare
Advantages
Helps in tracking sales data.
Engages the customers effectively.
A remote and virtual assistant is possible with the software.
Automatic email to the customers as a CRM.
Disadvantages
Mostly focused on communication only.
Relatively difficult to use and not as lively as thought.
HubSpot
Advantages
Has the live chat bot which makes CRM easy.
Relatively cheaper to acquire.
Multitasking and ease of use within the organization.
Helps in keeping the clientele engaged.
Relatively good since the customers have their was of interacting with one another.
Disadvantages
Requires maintenance.
Additional personnel and training needed for deployment.
Time consuming to install and high-definition devices required to accomplish the organizational tasks.
Quantitative analysis
SalesFlare
Cost for development is $12,000.
The relative gain for Coca Cola following efficiency in management is $30,000.
The relative profit is therefore valued at $18,000.
HubSpot
Cost of acquisition is $30,000.
Gain on successful deployment is $70,000.
Net profit associated with the CRM deployment is $40,000.
The success of the software development matters and competency is accomplished through the right avenues and quality in making things work as required.
Recommended Solution
HubSpot
Justification
The feasibility and efficiency is good.
Coca Cola is most likely going to make profits following the rollout.
A net profit of $40,000 is good.
With the effective use policy, the product is necessary and competitive equally.
High Design Data Flow
User Interface High level design
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TECH460 Module 2
Organization Profile and Problem Statement
Rubric
| Criteria | Total |
| Selection of Organization | 30 |
| Identification of products and services | 40 |
| Analysis of potential improvements | 40 |
| Problem statement | 40 |
| Total | 150 |
The Organization
Coca Cola was founded in 1892 by John Pemberton.
Coca Cola does sell 2800 products in more than 200 countries.
It is one of the largest corporation in USA and biggest distributor of beverage in the world.
In 1978 , Coca Cola was the only company allowed to sell cold packaged in China.
Coca Cola invest heavily in the betterment of their corporation and keeping the employees up to date.
Still Coca Cola has got a lot of issues that they need to take into consideration.
Products and Services
Coca Cola Market, manufacture and sell rea, coffee, plant based drinks, juice dairy, sports drinks, water, soft drinks, finished beverages and concentrated syrups.
The product is available in more than 200 territories and countries.
Some of the most prominent drinks in the company includes.
Sprite
Vitamin WATER
Fuze Tea
Gold Peak Teas
Smartwater
Areas for Improvement with Technology
Dealing with rivals
Continuous market research using high technologies.
Continuous competitor analysis using AI or ML.
Integration of Customer Focus
Incorporating CRM using technology can enhance customer focus.
Management can effectively communicate with customers.
Sales promotion
Improving sales promotion using blockchain technology.
Using IoT for sales promotion.
Supplier Relationship Management
Using SRM software for managing supplier relationships.
Problem Statement
Coca Cola Company needs to focus on incorporating technology to enhance customer focus.
It is possible that incorporating CRM, also known as customer relationship management, into daily technical operations can help the company in becoming more customer-focused. It refers to a system that enables businesses to control their interactions with customers.
For instance, Coca-Cola may achieve this aim by implementing customer relationship management software. This would enable management to communicate with customers more successfully.
The management of the company will be able to identify consumer complaints more quickly, which will allow them to quickly and effectively address these problems.
With the combination of Internet of Things IoT and CRM, Coca-Cola Company can collect the customer data in a more efficient and effective way.
References
Li, B., & Li, Y. (2017). Internet of things drives supply chain innovation: A research framework. International Journal of Organizational Innovation, 9(3), 71-92.
Chin, J., Callaghan, V., & Allouch, S. B. (2019). The Internet-of-Things: Reflections on the past, present and future from a user-centered and smart environment perspective. Journal of Ambient Intelligence and Smart Environments, 11(1), 45-69.
De Cremer, D., Nguyen, B., & Simkin, L. (2017). The integrity challenge of the Internet-of-Things (IoT): on understanding its dark side. Journal of Marketing Management, 33(1-2), 145-158.
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