How can conflict in the workplace affect the quality of care for the clients? Describe examples and techniques you have seen.
DQ1 How can conflict in the workplace affect the quality of care for the clients? Describe examples and techniques you have seen.
DQ2 For Maximum Score – must respond to all 3 questions.
1. How do you define quality of care?
2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
3. If an organization is deciding between several quality management programs which would you recommend and why?
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