Write a 3-4 page response to an employment questionnaire requiring

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Running head: SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS

Self-Assessment of Leadership, Collaboration, and Ethics Stephenie Dermont Capella University

Collaboration, Communication, and Case Analysis for Master's Learners Self-Assessment of Leadership, Collaboration, and Ethics

September, 2021

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SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS

Western Medical Enterprises Applicant Questionnaire Directions: Please provide responses to the two sections below. The expectation is that each response is from 1-2 pages in length (not including the information already present in this document which is approximately 1 page). You are expected to support your assertions, ideas, or opinions with at least two scholarly or professional resources where appropriate using current APA style and formatting.

Section I: Leadership and Collaboration Experience Briefly describe an instance where you were required to lead and motivate a team of professionals to collaborate. It does not need to be in a health care setting. If you have not lead a team of professionals before, use a different example.

Next, analyze your approach to the challenge using specific examples. It is not important whether or not your efforts were successful. What is important is the approach you take to appraising your leadership and collaboration decisions and actions. Do the following:

1. Analyze your leadership of the project. Consider the following:

 What was the purpose or shared vision of the team?

 The effectiveness of your leadership approach and style. Did you get “buy in” from stakeholders?

 Decision making processes and outcomes? What were your good decisions? What would you have done differently?

 How did you communication your vision, values, decisions, information, et cetera?

2. Analyze your approach to fostering collaboration and motivation among stakeholders. Consider:

 How well you facilitated member or participant collaboration and engagement with one another. Did participants communicate effectively?

 Actions you took to motivate people to realize your vision or tactics. Did the team or participants feel motivated and energized by you? Why or why not?

Four years ago, I was working as an Abdominal Transplant Clinical Research Coordinator at the University of Pittsburgh Medical Center. UPMC is a world-renowned health care provider based in Pittsburgh, Pa. UPMC has created a renowned center of excellence in transplantation, as well as many other areas. During this time, I was the lead coordinator on a new research study. This new research study involved our living liver donors and recipients. As the lead coordinator for or the study I was in charge of all protocol submissions, developing a study budget, creating a study database, study recruitment, protocol compliance, as well as staff education and training. The team for this research study would include staff from the outpatient transplant center, inpatient transplant ICU and step-down unit, transplant surgeons, scientists, hepatologists,

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SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS

transplant coordinators, inpatient laboratory, research laboratory, finance department, well as transplant administration. As the lead coordinator for this research study, I decided to follow the transformational style of leadership. I lead by example and tried to be a true role model and mentor to the staff. The transformational style of leadership focuses a lot on motivating and inspiring the staff to achieve their fullest potential. The purpose of the research team was to ensure there were no protocol deviations and that all study data was accurately collected and entered into the study database. Following the transformational style of leadership, I maintained a clear and open line of communication by creating an open door- policy for communication among the research team members. I also took the time to learn each member of the team and if they were verbal or visual communicators. Did they need to hear the education and training or did they need to visualize and picture it (Rubino, et. al., 2020). I made sure to communicate with the team often and repeatedly, this helped to ensure everyone on the team clearly understood the objective. This leadership style helped to keep the team motivated and inspired. It helped them develop a sense of ownership towards the project. Encouraging them to work towards their fullest potential. Decision making is an important part of leadership. A good leader must think one step ahead to anticipate possible problems and use good decision making to help change and create new policies and procedures. I chose the analytical and behavioral style for decision making. In an analytical style, I made sure to collect and analyze all the data related to the study prior to making any decisions. Although time-consuming, this style of decision-making helps to fill in any gaps that may arise when considering a plan of action. The behavioral style of decision making helped me build trust in the team by consulting with them before making any decisions (Azeska et al., 2017). This helped ease the research teams’ concerns and helped them stay on top of the project's progress. Although the study was a success, in the final realization, I would have used the behavioral decision-making style more than the analytical style. This would have helped me to reduce the time I spent in the planning phase, helping the team to achieve the study goals in a shorter period of time (Azeska et al., 2017). Communication is the key to effective leadership. A good leader must communicate to the team the vision of the study in a way that provides them purpose. The most powerful component of communication includes listening. Open and effective communication amongst the team builds trust and respect. As a leader, I maintained a clear and open line of communication by creating an open door- policy for communication among the research team members. It was very important to ensure clear communication between all departments of the research team. I also took the time to learn each member of the team and if they were verbal or visual communicators. This corresponded to my chosen leadership and decision-making style as well as ensured that all communication channels, formal or informal, were open to create clarity about the tasks to be performed. Team members were assured that they could contact me to discuss any issues or complaints. This made them feel more valuable to the team, and more secure in my position as team leader. A good leader must also be able to collaborate well with others. Collaboration improves the moral of the team, and increases employee engagement (Rubino et al., 2018). Collaborations between staff members from different departments promotes knowledge sharing, increases creativity, productivity and engagement. As the study team leader, I made sure to communicate with the team often and repeatedly via email and regularly scheduled meetings. This helped to ensure everyone on the team clearly understood the study timeline and goals. All study meetings and training were mandatory. The research team collectively choose the meeting dates and times that worked best for the majority of the group. I promoted participation in study meetings and study specific training by providing team members with incentives and rewards. I would bring food and treats to all meetings and training. I also required sign in sheets for all

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SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS

study meetings and trainings. This helped me remain organized and know who attended the meeting and who did not. For those who missed study meetings I would email meeting minutes to all team members with required read email receipts. For team members who did not attend required study training, I would personally meet with them and conduct the training on a 1:1 basis or small group basis and ensured that everyone on the team was trained prior to the start of the study. This helped to keep the team accountable and engaged during the course of the study.

Section II: Ethics Experience Briefly describe an ethical dilemma that that demonstrates your application of ethical principles in the health care setting. Next, analyze your response or actions (even if there were none) to the event against one of the reference points below. Were your (in)actions or choices supported by the chosen framework? Be specific and include two references citing one or more of the following.

 Any workplace code of ethics (consider choosing one from a place you work or have worked).

 The Professional code of ethics for your profession.

AND one of the following:

 Ethical Decision-Making in a Caring Environment: The Four Principles and Leads .  American College of Healthcare Executives Code of Ethics .

As an employee of UPMC, my decisions and actions impact patients and the community. Therefore, I must act with honor and integrity as a representative of UPMC. UPMC has developed comprehensive policies that support its business values and principles. UPMC was founded on honesty and integrity. UPMC promotes a culture that encourages ethical behavior and respect for the law. UPMC has developed a code of conduct for its employees and established an ethics committee that is available for staff to help advise on difficult ethical situations. As a nurse, I have faced many ethical challenges that affect my patients and their families. To effectively manage these challenges, I refer to the four ethical principles. The Four Principles of Medical Ethics are autonomy, beneficence, nonmaleficence, and justice. In their groundbreaking 1979 textbook, Principles of Biomedical Ethics, Tom Beauchamp and James Childress developed the standard theoretical framework for healthcare ethics as a technique for addressing ethical challenges in clinical practice. The Four Principles serve as the foundation for understanding ethical problems (Levitt, 2014). The theoretical framework provides a structure to help decision-making when two or more ethical principles are in conflict. When faced with ethical dilemmas in my professional life, I use the LEADS framework, which is compromised of five leadership principles; lead self, engage others, achieve results, develop coalitions, and system transformation (Levitt, 2014). The LEADS framework explains the competences, skills, and knowledge that an ethical leader requires. As the study coordinator, I had many concerns that patients and their families were not fully informed about their participation in research studies. Many of my patients felt more comfortable asking me to summarize what the doctor said after they left the room. This created an ethical issue about what to communicate with them regarding the study. Informed consent is one of the most important aspects of research ethics. Understanding the target audience, I realized that

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SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS

the majority of the patients had an 8th-grade reading level and did not understand medical terminology. Respect for all involves at least two moral beliefs: first, that individuals should be treated as autonomous agents, and second, that those who have lost their self-control are entitled to protection. Autonomy: The principle by which each individual has the right to make his or her own choices, which is the basis of the practice of informed consent in the physician-patient relationship. Benefit: The principle of acting in the best interest of the other, is a fundamental principle by which healthcare providers are obligated to benefit patients as well as take measures actively to avoid harm to the patient. People are treated ethically not only by respecting their decisions and protecting them from harm but also by working to ensure their happiness. Non-malignancy: The premise is "do no harm first", as stated by the Hippocratic Oath, the fundamental commitment of healthcare professionals to protect their patients from harm (Levitt, 2014). One of the most important factors in correcting this issue is ensuring that the reading level of the informed consent document does not exceed the 8th grade level. The second issue with informed consent is ensuring that physicians explain in layman's terms to patients and their families the risks, benefits, and alternatives of research. Patients must be able to make a voluntary decision whether to participate in study. While the doctor was in the room, I would ask the patient if they understood everything the doctor explained to them and if they had any questions or concerns about the study. If the patient waits for the doctor to leave before asking a question, I would go get the doctor, bring them back into the room and have then answer the questions. I would also ensure that if the patient agrees to participate in the study, both the patient and the physician sign the consent form and a copy of the signed consent will be provided to the patient. By doing this, I ensured that all patients and their families received informed consent about the risks, benefits, and alternatives of the study. And were able to make a voluntary decision to participate in the study. Using one's beliefs in personal decision-making has signified integrity, ethical behavior, and leadership throughout history. Healthcare administrators and caregivers are now guided by their professional code of ethics, which attempts to safeguard patients, families, staff, and others from injury and mistreatment. The ethical behavior of an organization assures the safety of all who work, visit, or are cared for within its walls. Several articles discuss the powerful effects of an ethical and values-based culture within a company. Employees that work in such a culture are more likely to make moral decisions, be empowered, feel fulfilled, and achieve success (Levitt-Rosenthal, 2013). In summary, a team leader must understand and use the right leadership styles, the right decision-making techniques, and the right forms of communication to be an effective leader. It helps motivate the team and feel connected to the goals of the organization. While motivation is an important responsibility of a leader, it is also important to ensure that actions are ethical. Healthcare leaders are responsible for setting the ethical tone for the organization. A leader is not only responsible for the morale of the team they lead, but also to the organization's stakeholders. Following the defining ethical framework sets an example for the team and the rest of the organization of the importance of ethical decision-making.

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Running head: SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS 1

Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

Self-Assessment of Leadership, Collaboration, and Ethics

Learner’s Name

Capella University

Collaboration, Communication, and Case Analysis for Master's Learners

Self-Assessment of Leadership, Collaboration, and Ethics

July, 2022

SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS 2

Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

Self-Assessment of Leadership, Collaboration, and Ethics

A leader is responsible for promoting collaboration and fostering trust among team

members. Trust among team members reflects mutual confidence in each other’s experience and

expertise, thereby encouraging interdependence. Collaboration within the team helps achieve

organizational goals. The first section of this assessment will address the importance of

leadership, styles of leadership, styles of decision-making, forms of communication, and

importance of collaboration. The second section will address the relevance of ethics. The

sections will discuss collaboration and ethics in a way that represents answers to a questionnaire

provided by Western Medical Enterprises.

Section 1: Leadership and Collaboration Experience

Three years ago, I started working with ABC Laboratories Inc. as a marketing manager

for its Houston branch. ABC Laboratories Inc. is a pharmaceutical company with its

headquarters in New York City. The company has 24 branches across the United States of

America. I was leading a team of eleven members when a new project was initiated. This project

involved marketing a new drug for influenza that was introduced by the laboratory’s research

and development department. The objective of the new project was to understand the product

and the target market and create a marketing plan within three months. As the leader of the

marketing team, I was responsible for communicating the objective of the new project to the

team. It was important to highlight the various processes that would be followed. The team was

informed the project would require not only collaboration within the marketing team but also

collaboration with professionals from other departments such as sales, finance, and research and

development.

Commented [BC1]: For numbers less than three syllables they should be written out per APA guidelines. Twenty-four (24).

SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS 3

To meet the objective of the new project, I decided to follow the democratic style of

leadership. My team comprised members from different age groups and ethnic backgrounds. I

wanted to involve each one of them and benefit from their experiences, creativity, and

professional expertise. The democratic style of leadership encourages team members to be more

participative and provide suggestions when required. I was responsible for ensuring there were

no deviations and hiccups in the course of the project. Following the democratic style of

leadership created an open-door policy for communication with the team members, encouraging

the exchange of ideas and feedback (Kaleem et al., 2016). This not only motivated team

members but also helped them develop a sense of ownership towards the project because their

inputs were genuinely considered during decision-making. This, in turn, decreased absenteeism

and employee turnover and improved the team’s efficiency in meeting project objectives.

Decision-making is a major element of leadership, and I chose the analytical and the

behavioral styles of decision-making. Following the analytical style, I ensured that I collected

and analyzed all project-related data to make decisions. Although time consuming, this decision-

making style helps cover possible loopholes when considering a course of action. The behavioral

style helped me foster trust in the team as I consulted the team members before finalizing any

decision (Azeska et al., 2017). This helped assuage concerns members might have had and

helped them stay up-to-date with the project’s progress. Although the project was successful, in

hindsight, I would have employed the behavioral style of decision making a lot more than the

analytical style. This would have reduced the time I spent during the planning phase, which

would have helped the team achieve the objectives of the project in a shorter time span (Azeska

et al., 2017).

Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

Commented [BC2]: For more than two authors, use the first author last name, et al. (Kaleem et al., 2016).

SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS 4

Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

Communication is essential for the successful completion of any project. Effective

communication ensures that team members are aware of objectives and there is no redundancy in

the course of action. It was important to ensure communication between the marketing team

members was clear. It was also essential communication between the marketing team and the

teams from other departments was clear and objective. Transparency in communicating project

requirements promoted coordination between the team members. As a leader, I was assertive

while communicating. Consequently, I could express my ideas and provide feedback in an

honest and direct manner while also respecting my team members’ suggestions and opinions

(Bocar, 2017). This was consistent with my chosen style of leadership and decision-making. I

also made sure all channels of communication, formal or informal, were open, ensuring clarity in

the tasks needing to be performed. Team members were assured they could approach me to

discuss any problems or grievances, which made them feel more valuable to the organization.

This made the team feel more confident in my position as a leader.

The right blend of communication and leadership styles was reflected in the commitment

the team had to completing the project efficiently and effectively. As a leader, I was responsible

for ensuring effective collaboration between team members from different ethnic backgrounds,

age groups, and specializations. Such collaboration was important for knowledge sharing and

fostering mutual trust, which led to the successful achievement of targets and objectives. To

encourage team members to perform better both individually and as a team, a team-based reward

system was introduced. In this reward system, all monetary or nonmonetary incentives were

linked to the achievement of team goals. This encourages team members to collaborate, develop

confidence in each other’s skills, and delegate tasks based on the expertise of team members.

This leads to the achievement of project objectives and enables team members to rely on each

Commented [BC3]: Do not use the word ‘that’ when not needed in the sentence. Using the word ‘that’ in the sentence is similar to speaking the word ‘um’ when talking. Higher level writing should limit this word.

SELF-ASSESSMENT OF LEADERSHIP, COLLABORATION, AND ETHICS 5

Copyright ©2019 Capella University. Copy and distribution of this document are prohibited.

other’s work. High interdependence, within the team and with other departments, and an

environment requiring cooperation promote collabo

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