Improving a company’s customer services

Review the University of Phoenix Material: Research-Driven Long, Formal Report Instructions.

Submit your Research-Driven Long, Formal Report to the Assignment Files tab.

Research-Driven, Formal Report Instructions

Select a topic for your assignment from the list of potential recommendations below:

Expansion of a business (retail, food, services, and so on) to another location(s)

Improving a firm’s sales and profit

Improving a company’s customer services

Implementing flexible scheduling

Reduction of business costs

Implementing sustainability measures across the company

Informal dress-down Fridays

Technology (software and hardware) changes across the company

A business or workplace problem developed using the Virtual Organization site

Another topic as approved by your instructor

Write a 1,050- to 1,400-word Research-Driven Formal Report (follow the model offered in Ch. 18 of Workplace Writing) that proposes a change to the workplace or proposes a new initiative using the components of ethical business communication.

Your report should look similar to the example in Ch.18 of Workplace Writing, although it will only contain some, not all, of the sections listed in the chapter. It must include the following headings:

Title page

Introduction

Discussion

Conclusion/Recommendation

Reference Page

Note. The cover page and references pages will not count toward your final word count.

If you have not done so already, refer to the outline template posted in Week 3 for some ideas about what elements belong in each section.

Format your paper consistent with appropriate course-level APA guidelines.