Identify the key distinct areas of management.

1 — Managers

Identify the key distinct areas of management.

Which of the following could be a job title for a first-line manager?

•             a.)President

•             b.)CEO

•             c.)Supervisor

•             d.)Division manager

2 — Management Skills

Determine the major management skills needed for effective leadership.

Chad manages the department that makes every computer function in the organization happen, so he must have the __________ skills necessary to lead a team of computer developers.

•             a.)technical

•             b.)time management

•             c.)conceptual

•             d.)decision-making

3 — Management Styles

Recognize the key management styles.

Employees appreciate managers letting them make decisions in implementing the creative data they develop.

Which management style is represented in this situation?

•             a.)Autocratic

•             b.)Free rein

•             c.)Democratic

•             d.)Contingency

4 — Decision Making

Identify aspects of delegation in business.

Which of the following is a reason that a manager might perform well in delegating tasks and activities?

•             a.)He feels others are underqualified to do the same tasks as he.

•             b.)He is comfortable sharing responsibilities with others.

•             c.)He feels others have to work to earn his trust over time.

•             d.)He wants to stay in control since he co-owns the company.

5 — Developing Staff

Determine the best practices for developing direct reports.

A good manager gets __________ to accept developmental moves.

•             a.)workers

•             b.)development plans

•             c.)staff

•             d.)direct reports

6 — Navigating Relationships within Organizations

Recognize how to manage relationships with upper management and bosses.

Which of the following statements is true?

•             a.)An employee with a good reputation will relate well to bosses in general.

•             b.)One can succeed without having a good relationship with one’s boss.

•             c.)Comfort is more important than professionalism when dealing with upper management.

•             d.)It is acceptable for employees to reject negative feedback.

7 — Direct Reports

Identify how managers should interact with their direct reports.

Which of the following should managers do when confronting direct reports?

•             a.)All these are correct

•             b.)Deal with problematic direct reports firmly

•             c.)Address issues in a timely manner

•             d.)Regularly review performance