Which of the following scenarios best describes “firefighting”?
Which of the following scenarios best describes “firefighting”?
Correct!
When a manager must react to crises and emergencies on the fly.
When a manager must react to crises and emergencies on the basis of preset plans.
When a manager’s mistakes lead to crises and emergencies.
When a manager is so competent, crises and emergencies almost never occur.
Question 2
Employees at the Richards Group thrive because they ______________.
sit in interdisciplinary clusters
make their own schedules
each have their own office
are grouped by department, with people of the same job title
Question 3
A company’s mission statement would answer which of the following questions?
“How are we different from our competitors?”
“What do we make?”
“Why do we exist?”
“What will our company be doing in 10 years?”
Question 4
Authority consists of which two key components?
the right to act and permission to direct
the right to direct and permission to act
the right to decide and permission to repair
the right to repair and permission to decide
Question 5
Brenda is an electrician with Bright Light Home and Business. Into which category of job does she best fit?
semiskilled blue collar
skilled blue collar
semiprofessional
professional
Question 6
The five coordinated flows of production are authority, decision process, ideology, _______________, and ________________.
strategy; information
work material; strategy
work material; promotion
information; work material
Question 7
Which kind of organization is more likely to feature employees who suffer from role ambiguity?
centralized
organic
standardized
mechanistic
Question 8
What is the first key activity in completing an organization’s structure?
developing a product
establishing a market
defining a consumer base
drawing lines of authority
Question 9
In the 2,500-year-old text The Art of War, Chinese general Sun Tzu argues that _____________ and ___________ are key components of strategic planning.
cunning; intelligence
intelligence; violence
violence; destruction
destruction; cunning
Question 10
Tactical analysis would include assessing
product types
customers
profit centers
advertising campaigns
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