What are the outcome levels of evaluation identified in the text?

Question 1 What are the outcome levels of evaluation identified in the text?

 

  Utility, value, and evaluative

 

  Reaction, learning, behavior, and organizational results

 

  Cost benefit and cost effectiveness

 

  Proactive and reactive

 

 Question 2 A basic premise in Social Learning Theory is

 

  Events can be learned without being processed.

 

  A person can learn merely through observation.

 

  A person can only learn by behaving in some way.

 

  Consequences of behavior do not influence learning.

 

 Question 3 Which of the following statements regarding OJT trainers is true?

 

  OJT trainers do not need to understand training how to train, just how to do the job effectively.

 

  OJT trainers must be the most competent and highest performers.

 

  OJT trainers must be motivated to be trainers.

 

  OJT trainers must be currently doing the job to be effective.

 

 Question 4 Organizational analysis should focus on

 

  Mission and capital resources.

 

  Job analysis.

 

  Human resources and organizational environment.

 

  Both A & C.

 

  All of the above.

 

Question 5 Which of the following times is best for providing the opportunity to complete a reaction questionnaire?

 

  During training (after each segment)

 

  Immediately following training

 

  One or two months after training

 

  A or B, depending on what information you are after

 

  A, B, or C, depending on what information you are after

 

Question 6 Which of the following is true about OJT?

 

  OJT generally uses experienced coworkers or supervisors as trainers.

 

  When using the JIT method of OJT, the first step is “Present.”

 

  Most OJT done by small businesses uses the JIT method.

 

  It is one of the more expensive training methods.

 

 

 

Question 7 In response to a TNA, the decision is to “change the job.” This means

 

  Rewards are not tied to high performance.

 

  There is a KSA deficiency but training is not the most effective solution.

 

  Feedback is not occurring in the present setup.

 

  There are too many obstacles in the system the way the job is currently set up.

 

Question 8 A broad grouping of knowledge, skills, and attitudes that enable a person to be successful at a number of similar tasks is known as a

 

  Skill set.

 

  Strategy.

 

  Job analysis.

 

  Test.

 

  Competency.

 

Question 9 Which of the following is most appropriate for training interpersonal skills?

 

  The ice breaker

 

  The business game

 

  The simulator

 

  The case study

 

  Behavior modeling

 

 Question 10 Which of the following statements is true of motivation theories?

 

  Maslow and Alderfer are two researchers commonly linked to process theories.

 

  ERG is an acronym with the E representing the environment.

 

  Reinforcement theory is a commonly applied needs theory.

 

  Understanding needs helps you understand behavior.

 

  Needs are very similar for non-management employees.

 

 Question 11 Briefly discuss the reasons and counter?reasons for not evaluating training programs.

 

 Question 12Succession planning for top executives is very time consuming and expensive to initiate, so many organizations do not have one in place. Also, it is suggested that all the time preparing excellent candidates only results in them leaving the organization if they are not selected for the promotion, which means you helped groom an executive for your competition. Explain why, even given the above, it is a good idea to have such a program in place.

 

Question 13Describe how the model of training processes serves as a problem solving tool. Include a brief explanation of each of the five phases.

 

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