The first step in the listening process is to:

Question 1          Listening is:

 

Question options:

 

1)            The same as hearing

 

2)            A learned process

 

3)            Passive

 

4)            Natural

 

Question 2          The first step in the listening process is to:

 

Question options:

 

 1)           Select what material to focus on

 

2)            Respond

 

3)            Interpret the cues

 

4)            Physically receive the message

 

Question 3          When interpreting information we are trying to _____.

 

Question options:

 

1)            Understand it

 

2)            Memorize it

 

3)            Keep it in short term memory

 

4)            Recall it

 

Question 4          When we are listening to a briefing at work we are likely demonstrating which listening type?

 

Question options:

 

1)            Informational listening

 

2)            Critical listening

 

3)            Discriminative listening

 

4)            empathetic listening

 

Question 5                         

 

Listening to a friend share their joy over finding a new job is an example of what type of listening?

 

Question options:

 

1)            Informational listening

 

2)            Critical listening

 

3)            Discriminative listening

 

4)            Empathetic listening

 

Question 6          A person who is really focused on listening to the needs and feelings of others is likely demonstrating which listening style?

 

Question options:

 

1)            People- oriented listeners

 

2)            Action-oriented listeners

 

3)            Content- oriented listeners

 

4)            Time-oriented listeners

 

Question 7          A listener who is concerned with staying on task during meetings and cuts conversation off when the time allotted has run out is likely demonstrating which listening style?

 

Question options:

 

1)            People- oriented listeners

 

2)            Action-oriented listeners

 

3)            Content- oriented listeners

 

4)            Time-oriented listeners

 

Question 8          When we feel a message does not pertain to us or is not relevant it can create which of the following barriers to listening?

 

Question options:

 

1)            Self-centeredness

 

2)            Lack of motivation

 

3)            Response preparation

 

4)            Selective attention

 

Question 9          When we refuse to remain open to a message due to our need to preserve our ways of thinking we are engaging in which barrier to listening?

 

Question options:

 

1)            Selective listening

 

2)            Prejudice

 

3)            Response preparation

 

4)            Self-centeredness

 

Question 10        Listening for the sole reason of attacking the person speaking is an example of which of the following bad listening habits?

 

Question options:

 

1)            Aggressive listening

 

2)            Eavesdropping

 

3)            Distorted listening

 

4)            Interrupting