A large urban children's hospital in Dallas, Texas, is leading in the delivery of care provided to children from birth through age 18.
Case 6.1
A large urban children’s hospital in Dallas,
Texas, is leading in the delivery of care provided
to children from birth through age 18.
After implementing an electronic health record, the
hospital identified operations in need of improvement.
It found that individual business units
were working in their own silos with little interdepartmental
communication occurring, and the
individual business units had different policies, procedures,
and processes for information governance
and data management. The hospital quickly realized
the need to standardize processes and start
an effective information governance program to help
streamline and manage the vast amount of data being
collected across the organization.
Using tools that are available through AHIMA’s
Information Governance Adoption Model (IGAM),
the hospital evaluated the current state of information
governance at the organization. This was done
through the evaluation and review of informationrelated
policies and procedures throughout the
system. It also created the foundation necessary to
implement a process to review, edit, and update all
those information policies and procedures to create
a consistent and standardized process across all
business units of the organization. Most important,
it showed the need to educate workforce members
on the importance of having a consistent format for
data collection across the entire organization.
The outcome of implementing an information
governance program at the children’s hospital
produced many benefits. The hospital was able
to create a consistent process for training and
educating all workforce members to support
the transparency of data management to use
the information to its competitive advantage. It
created a platform to have open and transparent
conversations throughout the healthcare
organization, supporting the mission of the organization.
By streamlining all the policies and
procedures across the organization, the hospital
was able to break down department silos that
existed within the organization and implement
an organization-wide culture supporting the
information governance program. (Fahy and
Hermann 2017.)
Questions:
1- As new clinics came onto the health system, they had issues with documentation identification because the same documents were often called different names. What principle of information governance can be applied when documenting the decisions to standardize the naming of documents across the healthcare system? Why?
2- Why would an interdisciplinary team be selected?
3. What skills does an eHIM manager need?
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