Which of the following behaviors is NOT something Jan should do while receiving feedback from her team?

Question 1Which of the following behaviors is NOT something Jan should do while receiving feedback from her team?

 

  Summarize what she hears and ask for clarification.

 

  Share her feelings about the feedback in order to validate the information.

 

  Defend and justify her own behaviors.

 

  Decide whether the feedback should result in either personal or professional change.

 

Question 2Dr. Davis is not sure why his employees are resisting his plan to implement an information technology system for processing records. He begins meeting with them one-on-one to understand their concerns and decide whether he should move forward with his plan. Dr. Davis is focusing on which stage of the persuasion process?

 

  Building goals from a common frame

 

  Establishing credibility

 

  Presenting a compelling position

 

  Connecting emotionally

 

Question 3Which of the following scenarios does NOT describe an organization with a strong culture?

 

  Employees never deviate from the rules, even when deviating would be good for customers.

 

  Employees are unpredictable, and there are not clear standards of customer service.

 

  Employees consistently do what is right for the customer, even if it means deviating from the rules.

 

  Customers know that the organization’s employees will go above and beyond to fulfill their needs.

 

Question 4Will is the founder of a startup. While he wants employees to be creative when meeting client needs, he also gets frustrated when they fail to follow communication protocols, like how to structure an email. Will’s struggle is most aligned with which of the following communication models?

 

  Strategic control

 

  Information transfer

 

  Transactional process

 

  Balance of creativity and constraint

 

Question 5Josh was hired to establish lean processes for a local manufacturing facility. He creates a plan, but he also hires a leading expert in lean manufacturing to help him sell the process to the CEO and other employees. Which step of the persuasion process is Josh hoping to enforce by hiring an expert?

 

  Building goals from a common frame

 

  Presenting a compelling position

 

  Connecting emotionally

 

  Establishing credibility

 

Question 6Which of the following is NOT a communication recommendation for someone whose introversion makes communication difficult?

 

  Develop awareness and a plan to deal with the apprehension.

 

  Practice techniques like relaxation and deep breathing.

 

  Ask for support from people and friends.

 

  Behaviors associated with introversion will be impossible to overcome.

 

Question 7While on a business trip, Tim noticed that employees at the company he visited became nervous when he discussed a risky venture, and they deferred decisions to the highest-ranking person in the room. Which cultural dimensions best capture the company Tim visited?

 

  High uncertainty avoidance, high power distance

 

  Low uncertainty avoidance, high power distance

 

  High uncertainty avoidance, low power distance

 

  Low uncertainty avoidance, low power distance

 

Question 8When visitors enter Google, they immediately see open spaces, bright colors, people dressed in casual attire, and signs encouraging creativity. Visitors are viewing which dimension of organizational culture?

 

  Expressed values and beliefs

 

  Cultural artifacts

 

  Sagas

 

  Organizational stability

 

Question 9Dale asks a consultant to train her employees to communicate with “mindfulness.” Which of the following skills would Dale NOT likely expect to see increased in response to the training?

 

  Context and depth to employee communications

 

  Openness and trust between employees

 

  Assumptions that the receiver interprets a message the way the sender intends

 

  Feelings of equitable treatment among employees

 

Question 10As CEO of his company, Marcel thinks that it is important to hire people of diverse backgrounds, although he also has a preference for people with cultural backgrounds similar to his own. Marcel is most likely at what stage of intercultural awareness?

 

  First

 

  Second

 

  Third

 

  Fourth

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