Implementation of an enterprise-wide electronic health record system within the next two years.

You will submit two different diagrams illustrating the same process as outlined in the case study. You may use Microsoft Word, Power Point, or Visio or another approved tool to map the process. The intent of this assignment is not to know a particular software, rather to know how to map a process using various tools. Page 797 of the HIM book will assist with the creation of your swimlane diagram. Page 145 of the Mgmt for H1 Professional textbook will provide a reminder of the flowchart symbols to use. Submit under the Assignment Tab, Flowchart & Swimlane Diagram Assignment Case Study: Diana is the Director of Health Information Management at XYZ Community Hospital. It is a 250 bed general acute care facility with 15 outpatient clinics. The HIM Transcription Department is responsible for transcribing notes from the hospital, Emergency Department, clinics, and Radiology Department. The organization is planning for implementation of an enterprise-wide electronic health record system within the next two years. Active discussions are underway about converting the Radiology Department to a new system prior to the rest of the conversion due to their outdated and highly manual processes for processing patients and reports. The Radiology Department uses a digital dictation system into which radiologists dictate interpretations of films. HIM transcriptionists are assigned to do Radiology transcription on a daily basis. There is a consistent issue of service level agreement that is not presently being met. The departments are separated by two floors in the building. The transcription clerk is responsible for picking up ‘packets’ {which include the report form) from Radiology frequently throughout the day, leaving them on a shelf in Transcription where the staff pick up the packets and transcribe the report, returning the packet to a ‘done’ section when the report is completed. The clerk returns reports to the Radiology Department when next they pick up new packets ready for transcription. Recent complaints from patients and physicians about delays in turning around mammography reports have escalated to the point where Diana and the manager in the Radiology Department (Donna) believe they have to make improvements in the workflow immediately as an interim measure until the EHR can be implemented. Their goal is to achieve the service level agreement for mammograms of 36 hours from the time the patient has the films taken, which has been endorsed by the Medical Staff.