Your retired neighbor, Arnold, has asked you to accompany him to his medical exam.
Your retired neighbor, Arnold, has asked you to accompany him to his medical exam. He says he doesn’t understand all the forms they make him sign, and he wants you to explain it all to him. How would you help Arnold understand the forms he might see on his visit? Define for him a Release of Medical Information, Explanation of Benefits, Assignment of Benefits, and Electronic Remittance Advice.
2. While working as an MOA, your supervisor, June, asks you to create and submit a medical bill for a patient who recently visited the office. June has forgotten to give you any paperwork about the patient. How would you ask her for the information you need? What specifically is required to create and submit a medical bill?
3. The health care facility where you are working has just put you in charge of training a new employee, Phillip. He will be helping you with the financial aspects of the company. Although Phillip is good with numbers, he does not understand the financial terms and procedures involved in operating a medical office practice. How would you explain to him some of the common terms you will be using? Define the following terms: income, expense, accounts receivable, accounts payable, cash accounting, accrual accounting, and write-off adjustment.
4. Recently, other employees at the health care facility where you work were reprimanded for not filing documents correctly. Your supervisor has asked you to lead the other employees in a quick refresher course on filing. How would you explain this subject to your peers? How would you help them demonstrate an understanding of straight numerical, alphabetical, and terminal digit filing? How would you explain the appropriate filing techniques for patient records?
5. Your friend Lydia has a lot of anxiety about going to the doctor. She will be heading to an appointment soon and would like you to walk through what will happen to her step by step. She also wants to know what the room will look like and how it will be prepared for her. What would you tell her about what she will experience? Be sure to mention and describe procedures that are typically performed before a general physical examination like a patient history interview and the measurement of weight, height, and vital signs (blood pressure; apical and radial pulse; oral, aural, temporal artery, rectal, and axillary temperature). Also, explain how you prepare the examination room (temperature, lighting, and ventilation). Tell her about how the patient is prepared for an examination (including the drape). Identify the instruments and supplies used. Explain how hazards are eliminated to keep the room safe. Describe hearing screenings, vision screenings, diagnosis procedures, and treatments in detail. Include the aspects of ear and eye care that will be discussed.
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