Today at Dr. Joe’s office the computer system is slow, and the doctor got held up at the hospital due to an emergency.
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Get it written →Today at Dr. Joe’s office the computer system is slow, and the doctor got held up at the hospital due to an emergency. The lead medical assistant called in sick—as if something else could go wrong. The office environment is tense, the patient is angry because of the delay, and another one has walked into the office to yell at Kevin, the medical assistant working at the front desk, about her bill.
Discuss the following questions:
How should Kevin ethically deal with the angry patient who is yelling about her bill?
What would you say to the patient who is angry about the delay in the waiting room?
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