The patient’s experience begins with

Unit 1 – Quiz

Flag question: Question 1

Question 1 2 pts

The patient’s experience begins with: 

Group of answer choices

 

Appointment check-in

 

Insurance verification 

 

Seeing their physician

 

Scheduling

 

 

 

Unit 1 – Quiz

Started: Nov 6 at 8:23am

Quiz Instructions

Estimated time to complete: 30 minutes

 

 

 

Flag question: Question 2

Question 2 2 pts

Often, medical office staff may serve as _______ for patients when it comes to understanding insurance benefits and coverage

Group of answer choices

 

Therapists 

 

Insurance consultants

 

Translators

 

Benefits experts 

 

Unit 1 – Quiz

Started: Nov 6 at 8:23am

Quiz Instructions

Estimated time to complete: 30 minutes

 

 

 

Instructions:

You may save your work and return to this assessment at any time before the due date.

There is no time limit to complete the quiz.

One attempt.

Covering content from Unit 1.

 

Flag question: Question 2

Question 2 2 pts

Often, medical office staff may serve as _______ for patients when it comes to understanding insurance benefits and coverage

Group of answer choices

 

Therapists 

 

Insurance consultants

 

Translators

 

Benefits experts 

 

 

 

 

Flag question: Question 3

Question 3 2 pts

Demographic and insurance information for a patient should always be collected when the appointment is scheduled. 

Group of answer choices

 

True

 

False

 

 

Question 4 2 pts

Information pertaining to billing the patient should always be collected and verified during the registration process, unless the appointment was scheduled within the past 7 days. 

Group of answer choices

 

True

 

False

 

 

Question 5 2 pts

Claims management can be summarized as:

Group of answer choices

 

The process a patient’s claim goes through, beginning with scheduling the patient’s appointment, and ending with sending the claim to the patient’s insurance company.

 

The process a patient’s claim goes through, beginning with billing the insurance company, collecting remaining payment from the patient, and closing out the patient’s account. 

 

The process a patient’s claim goes through, beginning with creation from the patient’s chart, to billing the patient’s insurance company.

 

The process a patient’s claim goes through, beginning with creation from the patient’s chart, to billing the insurance company, patient, and receiving payment for services rendered. 

 

 

 

 

 

 

 

 

Question 6 2 pts

Claims management includes which players in the revenue cycle? 

Group of answer choices

 

Middle and back end staff

 

Front, middle, and back end staff

 

Front and back end staff

 

Back end staff, only

 

 

 

 

 

Question 7 2 pts

Medical billing specialists often serve as ________ to the revenue cycle. 

Group of answer choices

 

Product specialists 

 

RCM experts 

 

Efficiency managers

 

Gatekeepers 

 

 

 

 

Question 8 2 pts

________________ is perhaps one of the most essential functions in ensuring a profitable revenue cycle. 

Group of answer choices

 

Detailed insurance information

 

Claim submission speed

 

Frequent patient visits

 

Accurate charge capture

 

 

 

Question 9 2 pts

“Collections” services are only performed by third-party agencies.

Group of answer choices

 

True

 

False

 

 

Question 10 2 pts

What skill is valuable for medical office staff to possess, specifically when dealing with collecting payment from patients? 

Group of answer choices

 

Accuracy 

 

Effective communication 

 

Tenacity 

 

Clinical judgement

 

 

 

 

Reference 

Herzing university revenue cycle unit 1 quiz