Employees face the threat of the unknown when consultants arrive to study their performance.
Document2 – Word X File Home Insert Design Layout References Mailings Review View Tell me what you want to do… Sign in Share & Cut Find Calibri (Body) ~ |11 – |A A |Aa – |A : = – 1= – F – 21 1 AaBbCcDd AaBbCcDd AaBbCc AaBbCct Aa B AaBbCCD AaBbCcDd AaBbCcDd AaBbCcDd AaBbCcDc AaBbCcDd Be Copy Gac Replace Paste B I U – abe X2 x A – Z – A . = = = = 1. 2.. 1 Normal 1 No Spac… Heading 1 Heading 2 Title Subtitle Subtle Em… Emphasis Intense E.. Strong Quote Format Painter Select – Clipboard Font Paragraph Styles Editing Provide the following: 5.1 Main Problem 5.2 Point of view 5.3 Alternative Interventions (Al) 5.4 Evaluation of Al’s 5.5 Recommendation Scenario: Employees face the threat of the unknown when consultants arrive to study their performance. The incident involves the process of successful change: gaining acceptance, coordination, use of consultants, attitudes, and morale. Incident: As office manager of the Worthless Paper Products Corporation (WPP), Minnie Reems was responsible for the work of approximately forty employees, of whom 26 were classified as either data processors or clerks. Acting under instructions from Kenny Count, the company CEO, she agreed to allow F. Taylor Group, Ltd., (FTG), a team of outside consultants, to enter his realm of responsibility and conduct time and motion, and systems-analysis studies in an effort to improve the efficiency and output of her staff. The consultants began by studying job descriptions, making observations, and recording each minute detail of the work of the data processors and file clerks. After two weeks, they indicated to Reems and her employees that they were prepared to begin even more detailed studies, observations, and interviews on the following day. The next morning, five employees participating in the study were absent. On the following day, ten employees were absent. Concerned, Reems investigated the cause of the absenteeism by telephoning several absentees. Each employee related approximately the same story. Each was nervous, tense, and tired after being viewed as a "guinea pig" for several days. One data Page 1 of 2 Line: 21 3 words English (Philippines) 100%
Document2 – Word File Home Insert Design Layout References Mailings Review View Tell me what you want to do.. Sign in 2 X Cut Find – Calibri (Body) – 11 – A A Na. A . . SCENT ABBbCCDd AaBbCcod AaBbCc AaBbCcC AaB AaBbCCD AaBbCCDd AaBbCCOd AoBbCCDd AaBbCcDe AoBbCCDd Ep Copy Replace Paste Format Painter 1 Normal 1 No Spac.. Heading 1 Heading 2 Title Subtitle Subtle Em… Emphasis Intense E.. Strong Quote Select Font Paragraph Styles Editing processor told Reems that her physician suggested she could ask for a leave of absence based on her complaints of carpel tunnel syndrome if she needed to. Another told Reems, "We ain’t no ‘Hawthorne’ happy hoppers here in this shop! And, we ain’t fixin’ to please management just because this Taylor guy thinks we can do more with less." Shortly after the telephone calls, the chief of FTG’s systems-analysis team explained to Reems that if there were as many absences on the next day, his team would have to drop the study and proceed to another department. He said that a valid analysis would be impossible to conduct with only ten employees absent. Realizing that she would be held responsible for the failure of the systems-analysis, Reems began to create and evaluate alternative strategies to rectify the problem so the study could continue. She could fire all those who were absent without legitimate causes and send a clear signal that non-cooperation would not be tolerated. Or she could simply get some temps in to replace them. But even if the studies were completed successfully, she was concerned about implementing the procedural changes that she knew would be mandated after the study was completed. Thinking back on her prior experience as a drill sergeant in the Marines, Reems was astute enough to realize that policies declared and orders issued are not always followed by instant compliance, even in the military, and that this wasn’t a military operation. She was also concerned that without an increase in productivity, the operation could not remain cost effective. Page 2 of 2 2 words English (Philippines]
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