Call handler ill-health conditions and DSE use 2 Call handlers spend very long periods of time seated.

Task 2: Call handler ill-health conditions and DSE use

2 Call handlers spend very long periods of time seated.

(a) Why are the following chair features especially important for the call 

handlers who work for Burst Homeware?

(i) Adjustability. (2)

(ii) Comfort. (2)

(b) What other controls could help reduce the risk of ill-health conditions 

from prolonged sitting? (6)

(c) Call handlers regularly report feeling unwell as a result of their work. 

Suggest a range of ill-health conditions they may report. (8)

(d) Call handlers use Display Screen Equipment (DSE) throughout their 

working day.

Explain why Burst Homeware should use Appendix 5 of the British 

Health and Safety Executive’s document L26. (8)

(e) Appendix 5 can identify work environment issues associated with DSE 

use.

Based on the scenario only, which of these issues are likely to be 

identified at Burst Homeware if Appendix 5 of L26 was to be used? (14)

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