What is key to sustaining operational excellence in daily work?

•             Question 1          What is key to sustaining operational excellence in daily work?                                 

 

                A. Launch more operational excellence projects

 

                B. Value creation for customers

 

                 C. Process discipline

 

                D. Pep talks on operational excellence

 

•             Question 2          The number of proven causes on a cause-effect diagram after brainstorming and 5-whys is:                        A. Zero

 

                B. One

 

                C. At least five

 

                D. Unlimited

 

•             Question 3          What is NOT one of the three E’s in the Triple E model for sustainable change?                                 

 

                A. Empower

 

                B. Encourage

 

                C. Enable

 

                 D. Enlighten

 

•             Question 4          CTQs are the performance characteristics of a process, product, or service that are critically important to:                                    

 

                A. Suppliers

 

                B. Process owners

 

                 C. Customers

 

                D. Employees

 

•             Question 5          To encourage operational excellence, rewards and recognition should be _______.                                       

 

                A. Based on inputs from employees in the organization

 

                 B. Consistent and aligned across all departments and functions

 

                C. Distributed equally to all employees

 

                D. Limited to employees directly involved in revenue-generating activities.

 

•             Question 6          If causes of poor performance are easily determined using the collective knowledge and experience of the right people, then select and launch a _______.                                         

 

                A. Process management effort

 

                 B. Lean project using workout(s) or kaizen event(s)

 

                C. Six Sigma DMAIC project

 

                D. Design for Six Sigma DMADV project

 

•             Question 7          If there are no procedures, lack of adherence to procedures, or lack of measurement and accountability, then that process requires _________ on an on-going basis.                                      

 

                                A. DMAIC projects

 

                B. DMADV projects

 

                C. Lean projects

 

                 D. Process or value stream management

 

•             Question 8          The following graphs and charts are used for displaying variation of continuous data EXCEPT:     

 

                A. Boxplots

 

                 B. Pareto charts

 

                C. Dot plots

 

                D. Histograms

 

•             Question 9          Challenges in implementing and sustaining Operational Excellence include the following EXCEPT:               

 

                A. Fear of job loss

 

                B. Too many key performance metrics (KPIs)

 

                 C. Projects are selected by senior managers

 

                D. Not enough bandwidth due to too many initiatives and projects

 

•             Question 10 To drive operational excellence, senior management should do all of the following EXCEPT:                              

 

                A. Ensure there is alignment of projects with annual and strategic goals

 

                B. Review proposed projects, evaluate, and select projects

 

                 C. Encourage all employees to select and launch projects

 

                D. Assign senior managers to be project champions

 

                                               

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