Self-management means:
Question 1Self-management means:
None of these are correct.
All of these are correct.
Being responsive
Keeping current
Managing time and information
Question 2Research on leadership development programs shows that leadership development programs achieve all of the following EXCEPT:
Reduce staff turnover
Improve efficiency in educational program offerings
Enhance skills of staff
Reduce staff absenteeism
Increase staff engagement
Question 3As compared to senior managers, lower-level managers have:
Authority that depends on education
Authority that depends on experience
Less authority
The same authority
More authority
Question 4Larger organizations are more likely to have all of the following EXCEPT:
Vertical structure and formal chain of command
Vertical structure
Larger span of controls
Formal chain of command
Informal chain of command
Question 5Standards of behavior are defined as:
Organizational mission
None of these are correct.
Expectations for conduct for all employees
Goals of the organization
Organizational performance targets
Question 6Which model of leadership supports finding meaning?
Diversity Leadership
Spirituality Leadership
Servant Leadership
Resilient Leadership
Question 7Which of the following competencies is more leadership oriented than management oriented?
Networking
Supervising the service provided
Staffing personnel
Overseeing adherence to regulations
Question 8Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?
Transformational
Network
Operational
Strategic
Question 9Which statement is NOT true about the “Great Man” theory?
Supports the notion that a good leader has charisma
Behavior is an important component in determining what makes a good leader
Discourages anyone who does not have specific traits from aspiring to a leadership position
Traits necessary for effective leaders are inherent in the person
Question 10Which one of the EI (Emotional Intelligence) dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?
Motivation
Self-regulation
Social skills
Empathy
Question 11True or False? A shortage of health care workers such as physicians, nurses, and public health professionals is not anticipated.
False
True
Question 12True or False? The future U.S. workforce is changing as a result of demographic changes in the population and is becoming older, as well as more ethnically and racially diverse.
True
False
Question 13True or False? Engaged employees are less productive, are disloyal, and put forth little effort.
True
False
Question 14Engaged health care workers demonstrate the following characteristics EXCEPT:
Focus on patient care
All of these are correct.
Model behavior for others
Disloyalty to their employers
Productivity
Question 15True or False? Understanding what motivates employees in different generations will be a challenge for managers and will likely require them to change their current management styles.
False
True
HSC3110 Introduction to Healthcare Management
Week 4 Quiz
Question 1Which of the following statements about cognition is NOT true?
We are often unaware of many of our own thinking processes.
Emotional states have little influence on how we think.
Cognition refers to the mental processes involved in thinking.
How people view a situation affects how they respond in that situation.
Almost all human behavior is driven by thinking and social interactions.
Question 2In attribution theory, which of the following would be an example of a situational cause of employee performance?
Information technology
Worker attitude
Hard work
Employee effort
Strong quantitative skills
Question 3Which of the following is not a form of socio-emotional intelligence?
Noticing your inner thoughts and feelings
Understanding the feelings of others and responding appropriately
Making intelligent use of emotions
Knowing and understanding another’s perspective
The ability to sense and understand others’ emotions
Question 4Which of the following would you expect in a supervisor with a fixed mindset about employees?
Does not recognize an employee’s improved job performance
Supports employee training and development
Spends time coaching employees for job success
Believes employees have the potential to grow
Encourages employees to take on new responsibilities
Question 5Which of the following is not an affinity bias?
Paying more attention to the opinions of those with job duties like yours
Always sitting with office mates at organization-wide meetings
Assuming someone’s behavior is due to their personality
Ignoring the opinions of the department’s “resident complainer”
Rating a job candidate higher because they share your hobbies
Question 6Why is the development of tactical plans important?
Tactical plans are necessary for budgeting purposes.
Tactical plans are necessary for managers to understand their roles in strategy execution.
Tactical plans answer the who, what, when, where, and how questions of strategy implementation.
All of these are correct.
Tactical plans are used to monitor the implementation of a strategy.
Question 7What is the role of the manager in the strategic planning process?
To communicate strategies and rationales to staff
All of these are correct.
To provide input to the planning department and senior management on an ongoing basis
To monitor and control targeted strategies over time
To monitor their area of expertise in terms of market developments
Question 8Describe the strategic planning process.
Question 9Why is it important to monitor strategy execution over time?
Question 10Why is it important to develop multiple scenarios for the futurecast?
To consider the most likely scenarios since a futurecast deals with a variety of predictions
To ensure that the Board and CEO have multiple scenarios to choose from
To provide a scenario for each different department in the organization
To ensure that there are scenarios to address both the organization and the physicians
Question 11True or False? A health care service is best described as the product component of the marketing mix.
False
True
Question 12True or False? Consumer behavior refers to the influences in consumer decision making regarding the purchase of goods and services and relies solely on internal human factors.
False
True
Question 13In wisely selecting a target market, positive attributes should include:
Multiple competitors, large size, geographic proximity
Psychographic, small size, many choices for consumers
Enough revenue potential, diffuse targets, turbulent changes
Identifiable, divisible, accessible, with enough revenue potential
Question 14In your own words, describe what market segmentation is.
Question 15True or False? Advertising, public relations, and campaigns are best described as the promotion component of the marketing mix.
False
True
HSC3110 Introduction to Healthcare Management
Week 8 Quiz
Question 1All of the following are examples of conflict of interest EXCEPT:
All of these are correct.
None of these are correct.
Going to a CME course sponsored by your medical school
Speaking for a pharmaceutical firm in exchange for a fee
Having your spouse buy stock in a biomedical firm that supplies your employer
Gifts from companies in exchange for ordering their products
Question 2Disruptive behaviors include:
None of these are correct.
Sharing a ride with a co-worker
Asking a co-worker for help
Offering to help a co-worker
Verbally belittling a co-worker
Question 3CNAs:
None of these are correct.
Work most often in nursing care facilities
Work under the supervision of physicians
Have a formal, six-month training program
All of these are correct.
Question 4Higher nurse education can lead to:
Improved patient outcomes
Higher labor costs
All of these are correct.
Greater turnover
Worse bottom lines
Question 5The Sunshine Act requires:
None of these are correct.
Medical equipment companies to fly doctors to warm places
Group purchasing organizations to give good discounts to hospitals
All of these are correct.
To report gifts or transfers of value to CMS
Question 6Major federal law affecting human resources primarily addresses:
Accommodations for people with disabilities
All of these are correct.
Protections for applicants and rights of employees
Safety of the workplace
Question 7Leadership Development Programs in HSOs:
Serve as a recruitment tool for HSOs
Focus primarily on filling middle-level manager positions
Are found in less than 10% of HSOs
All of these are correct.
Question 8Which of the following is an example of a “workforce planning and recruitment” function?
Managing compensation and benefits
Advertising for employees
Offering training and development
Assessing employee performance
Question 9Human resources decisions need to be strategic because of:
The need to analyze jobs
Increasing competition among HSOs
All of these are correct.
Trends in using incentive compensation
Question 10Incentive compensation is believed to have what effect on employee performance?
Increase retention
Increase motivation
No effect
Decrease performance
Question 11One of the questions you should ask when you are assigned to a team is:
All of these are correct.
What are the goals of the team?
Who’s in charge?
What are our timelines?
Do we have a scope of work?
What is my role?
Question 12MBTI stands for:
None of these are correct.
Make Beds Turn Inventory
More Better Team Initiative
Meghan Brad Trainor Initiative
Myers-Briggs Type Inventory
Question 13What are emotional social competencies (ESC)?
Question 14Crew resource management is:
The retail industry’s answer to staffing problems
The entertainment industry’s approach to backstage workers
The hotel industry’s model for getting housekeepers trained
An unproven model of teamwork
The application of airline industry training to the hospital
Question 15Teamwork is NOT taught in:
All of these are correct.
None of these are correct.
Nursing school
Allied health programs
Medical school
HSC3110 Introduction to Healthcare Management
Week 10 Quiz
Question 1Larger organizations are more likely to have all of the following EXCEPT:
Informal chain of command
Formal chain of command
Vertical structure
Larger span of controls
Vertical structure and formal chain of command
Question 2As compared to senior managers, lower-level managers have:
Authority that depends on experience
More authority
The same authority
Authority that depends on education
Less authority
Question 3Employee engagement is best described as:
Employee motivation and commitment to the organization
Employee interpersonal skills
Employee focus on completing their jobs
All of these are correct.
Employee positive attitude
Question 4Which of the following is NOT a contemporary leadership model?
Situational Approach
Authentic Leadership
Servant Leadership
Resilient Leadership
Question 5Which is NOT a type of leader/follower that is needed to produce an interdependent leadership system?
Network
Operational
Transformational
Strategic
Question 6Maslow’s needs-based theory of motivation includes the following types of needs:
All of these are correct.
Safety
Psychological
Psychosocial
Physiological
Safety and physiological
Question 7This generation values open communication and working as a team, and is image conscious:
Baby Boomers
Traditionalists
Generation X
None of these are correct.
Generation Y
Question 8During interviews for a new surgical nurse, the nursing supervisor thought that Dr. Benson was overly critical of the candidate, who had a noticeable accent. When asked whether his judgment was unfair, Dr. Benson said that was nonsense, he could work with anyone, but thought one of the other hiring committee members may not be open-minded. Dr. Benson may be showing a/n ______________ bias.
Framing
Blind spot
Belief
Ego
Contrast effect
Question 9 Which of the following would you advise a “thinking manager” do to make an informed decision?
Request information on/about others’ views and experiences with the decision issues
Choose the solution that his or her friends prefer
Rely on “gut feelings” in making decision
Use personal beliefs and assumptions to guide decision
Choose the solution that is most consistent with what he or she believes
Question 10Ideally, who should provide input in the development of the strategic plan?
All of these are correct.
Senior management
Volunteers
Physicians and other providers
Question 11What is a SWOT analysis, and why is the model considered to provide a thorough picture of an organization’s operating environment
Question 12Give one example of social marketing that you have witnessed in your community.
Question 13True or False? All marketing activities should center on building a long-term relationship with the customer.
False
True
Question 14Which aspect of quality does CQI focus upon to improve quality?
Process
Outcome
Structure
None of these are correct.
Question 15 “To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?
Misuse
Abuse
Underuse
Overuse
None of these are correct.
Question 16True or False? Provider choice is unlimited under all types of health insurance plans.
True
False
Question 17Quality is likely to be high for those covered by:
All of these are correct.
HDHPs
None of these are correct.
Indemnity plans
PPOs, Indemnity plans, and HDHPs
PPOs
HMOs
Question 18The primary reasons why materials management is so important to health care organizations include all of the following EXCEPT:
Developing close relationships with vendors
Controlling costs of materials and inventory
Appropriate patient care
Improving the organization’s profitability
Question 19True or False? Capitation shifts the risk of coverage from the insurer to the provider of health care.
False
True
Question 20Physician turnover:
Impacts continuity of care and is costly
Impacts continuity of care
Is desirable
Is unavoidable
Is costly
Question 21Disruptive behaviors include:
Asking a co-worker for help
Verbally belittling a co-worker
Offering to help a co-worker
Sharing a ride with a co-worker
None of these are correct.
Question 22Major federal law affecting human resources primarily addresses:
Accommodations for people with disabilities
Protections for applicants and rights of employees
Safety of the workplace
All of these are correct.
Question 23Behavioral-based interviews are helpful to the hiring organization in understanding a candidate’s:
Potential “fit” with the HSO
All of these are correct.
Past experience in dealing with complex and difficult situations
Past attitudes and behaviors
Ability to think on her “feet”
Question 24Frequent, positive organizational communication does NOT:
All of these are correct.
Improve job satisfaction
Retain nurses
Decrease team trust
Empower employees
Question 25A team is:
A long-term entity with revolving members, elected for three-year terms, staffed by a full-time employee
None of these are correct.
A short-term group pulled together to address a specific agenda that disbands after a report is issued
A sports franchise
A group of people working together to achieve a common goal
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
