Damron Inc., wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success.

Question 1Damron Inc., wants to purchase a shear for their sheet metal shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success. They evaluate three different shears and rate their performance on each criterion on a scale from 1 (poor) to 5 (excellent). What is the value index for the shear made by Belsky Manufacturing?

Dimension          Importance        Belsky Mfg.        Reber Ind.           Floyd Co.

Cost       4              1              5              3

Reliability             2              5              2              1

Flexibility             3              3              3              4

   81

 23

 18

 9

 Question 2Which of the following lists is in correct supply chain order?

customer – retailer – distributor

first tier supplier – second tier supplier – third tier supplier

distributor – manufacturer – retailer

first tier supplier – manufacturer – distributor

Question 3Which of the following statements best describes current thinking regarding processes?

Developing superior business processes requires a cross-functional and cross-organizational perspective.

If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine.

Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does.

If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine.

Question 4While efficiency can exceed 100%, percent value-added time has a maximum of 100%.

True

False

Question 5Which of the following is NOT a core idea of total quality management?

   continuous improvement

employee empowerment

leadership improvement

cost reduction

Question 6 Which of the following is NOT a generic performance dimension of operations and supply chain activities?

social responsibility

 flexibility

   time

 quality

 Question 7The majority of the total operating budget for most organizations is:

equipment maintenance costs.

 supply chain costs.

 advertising costs.

 engineering costs.

 Question 8A technique used to translate customer requirements into technical requirements is:

continuous improvement.

 quality function deployment.

 statistical quality control.

 quality assurance.

 Question 9Which of the following is NOT a trend in operations management?

decreased customization

 decreased delivery times

 increased globalization

 increased use of electronic commerce

 Question 10A person that fails to meet output standards could still have an efficiency measurement of more than 100%.

True

 False